# Public Knowledge Base


## Privacy, Security & General Support

- [How do I reset my password?](https://help.ascen.com/articles/4939797260-how-do-i-reset-my-password)
- [How to log in, reset your password, and set up two-factor authentication](https://help.ascen.com/articles/8624083949-how-to-log-in-reset-your-password-and-set-up-two-factor-authentication)
- [Privacy Requests](https://help.ascen.com/articles/5301081485-privacy-requests)
- [Why is the background check taking longer than expected?](https://help.ascen.com/articles/1693108971-why-is-the-background-check-taking-longer-than-expected)
- [How Ascen protects your data (security overview)](https://help.ascen.com/articles/4482246810-how-ascen-protects-your-data-security-overview)
- [Who to contact and when](https://help.ascen.com/articles/5967109202-who-to-contact-and-when)
- [Employment and Wage Verification Requests](https://help.ascen.com/articles/2342805754-employment-verification-requests)
- [Ascen contact numbers and support channels](https://help.ascen.com/articles/8778778384-ascen-contact-numbers-and-support-channels)
- [What is an Agent of Record (AOR)?](https://help.ascen.com/articles/3484426112-what-is-an-agent-of-record-aor)
- [What is an Employer of Record (EOR)?](https://help.ascen.com/articles/7167205961-what-is-an-employer-of-record-eor)
- [What is Ascen?](https://help.ascen.com/articles/7571133708-what-is-ascen)
- [I can’t sign in because the email on my account is wrong or was changed](https://help.ascen.com/articles/5374018413-i-can-t-sign-in-because-the-email-on-my-account-is-wrong-or-was-changed)

## Partner Support

- [Are the distributions split between the split partners automatically or does the primary partner receive everything?](https://help.ascen.com/articles/5290996425-are-the-distributions-split-between-the-split-partners-automatically-or-does-the-primary-partner-receive-everything)
- [Can I change the timesheet user or billing user for clients?](https://help.ascen.com/articles/5387837595-can-i-change-the-timesheet-user-or-billing-user-for-clients)
- [Can I run my own background checks/drug tests?](https://help.ascen.com/articles/5518655822-can-i-run-my-own-background-checks-drug-tests)
- [How Do I View Reports?](https://help.ascen.com/articles/9192524406-how-do-i-view-reports)
- [How and when do clients sign the agreement in order to use the platform?](https://help.ascen.com/articles/7076166109-how-and-when-do-clients-sign-the-agreement-in-order-to-use-the-platform)
- [How can I add emails to cc on invoice emails?](https://help.ascen.com/articles/4885707069-how-can-i-add-emails-to-cc-on-invoice-emails)
- [How can I change who receives timesheet approval emails?](https://help.ascen.com/articles/7987632517-how-can-i-change-who-receives-timesheet-approval-emails)
- [How can I group certain invoices together for my client?](https://help.ascen.com/articles/5575695513-how-can-i-group-certain-invoices-together-for-my-client)
- [How do I add expenses?](https://help.ascen.com/articles/9763075313-how-do-i-add-expenses)
- [How do I change the bill or pay rates for an assignment?](https://help.ascen.com/articles/4317626835-how-do-i-change-the-bill-or-pay-rates-for-an-assignment)
- [How do I know when invoices are paid?](https://help.ascen.com/articles/8000460347-how-do-i-know-when-invoices-are-paid)
- [How do I onboard contractors without entering a Client?](https://help.ascen.com/articles/8164317641-how-do-i-onboard-contractors-without-entering-a-client)
- [How do I reactivate assignments?](https://help.ascen.com/articles/7453424123-how-do-i-reactivate-assignments)
- [How do I view Invoices?](https://help.ascen.com/articles/8898629442-how-do-i-view-invoices)
- [How do you handle late invoices?](https://help.ascen.com/articles/4943703626-how-do-you-handle-late-invoices)
- [How long do background checks and drug tests take?](https://help.ascen.com/articles/9278286394-how-long-do-background-checks-and-drug-tests-take)
- [How long does it take for an assignment to be approved?](https://help.ascen.com/articles/6217089738-how-long-does-it-take-for-an-assignment-to-be-approved)
- [How to invite and onboard a new contractor](https://help.ascen.com/articles/1998096784-how-to-invite-and-onboard-a-new-contractor)
- [Partner reports: what's available and how to run them](https://help.ascen.com/articles/2945061113-partner-reports-what-s-available-and-how-to-run-them)
- [Adjustments — types (credit vs debit), what they apply to, and where to view](https://help.ascen.com/articles/5128706937-adjustments-types-credit-vs-debit-what-they-apply-to-and-where-to-view)
- [What do I do if I have a contractor that works at multiple clients?](https://help.ascen.com/articles/5681492471-what-do-i-do-if-i-have-a-contractor-that-works-at-multiple-clients)
- [What emails do split partners receive? The same as a regular partner?](https://help.ascen.com/articles/7302256683-what-emails-do-split-partners-receive-the-same-as-a-regular-partner)
- [What is the responsibility of Ascen versus the staffing agency partner?](https://help.ascen.com/articles/5406591575-what-is-the-responsibility-of-ascen-versus-the-staffing-agency-partner)
- [What is the difference between a Contractor and an Assignment?](https://help.ascen.com/articles/9288482351-what-is-the-difference-between-a-contractor-and-an-assignment)
- [When do you invoice clients?](https://help.ascen.com/articles/1972941539-when-do-you-invoice-clients)
- [When invoices are generated for self-funded partners](https://help.ascen.com/articles/6141731408-when-invoices-are-generated-for-self-funded-partners)
- [When you receive distributions (funded partners)](https://help.ascen.com/articles/5772013408-when-you-receive-distributions-funded-partners)
- [Where can I add a purchase order to assignments or invoices?](https://help.ascen.com/articles/3038527158-where-can-i-add-a-purchase-order-to-assignments-or-invoices)
- [Which state should I put for getting a rate quote?](https://help.ascen.com/articles/3776562799-which-state-country-should-i-enter-to-get-a-rate-quote)
- [Who should I contact in the case of employee issues?](https://help.ascen.com/articles/7080171777-who-should-i-contact-in-the-case-of-employee-issues)
- [Why do you require personal information about representatives from my company (Know-your-business, KYB)?](https://help.ascen.com/articles/8633342977-why-do-you-require-personal-information-about-representatives-from-my-company-know-your-business-kyb)
- [How commissions and commission reporting work](https://help.ascen.com/articles/2302736092-how-commissions-and-commission-reporting-work)
- [Sharing assignment profit with a split partner](https://help.ascen.com/articles/8696278745-sharing-assignment-profit-with-a-split-partner)
- [Which countries does Ascen support (and which are excluded)?](https://help.ascen.com/articles/2943681262-which-countries-does-ascen-support-and-which-are-excluded)
- [Why your distribution might be delayed](https://help.ascen.com/articles/5167592456-why-your-distribution-might-be-delayed)
- [Tracking background check progress — the timeline view](https://help.ascen.com/articles/1383743489-tracking-background-check-progress-the-timeline-view)
- [Creating clients, jobs, and assignments — what's required and what can delay going live](https://help.ascen.com/articles/4850957901-creating-clients-jobs-and-assignments-what-s-required-and-what-can-delay-going-live)
- [Job classifications and corp-to-corp — choosing how a worker is engaged](https://help.ascen.com/articles/3875568900-job-classifications-and-corp-to-corp-choosing-how-a-worker-is-engaged)
- [Workers' comp codes (US) — choosing them and getting them approved](https://help.ascen.com/articles/6671397518-workers-comp-codes-us-choosing-them-and-getting-them-approved)
- [How do I create an assignment?](https://help.ascen.com/articles/3305739226-how-do-i-create-an-assignment)
- [How do I use the pricing calculator?](https://help.ascen.com/articles/5213653449-how-do-i-use-the-pricing-calculator)
- [Client billing settings explained — markup, overtime multipliers, and invoicing](https://help.ascen.com/articles/4133076376-client-billing-settings-explained-markup-overtime-multipliers-and-invoicing)
- [How to Request an Invoice Correction or Revision](https://help.ascen.com/articles/1851988281-how-to-request-an-invoice-correction-or-revision)
- [Screening requirements for clinical healthcare assignments](https://help.ascen.com/articles/2966021412-screening-requirements-for-clinical-healthcare-assignments)
- [Job risk guidelines — which roles Ascen can place](https://help.ascen.com/articles/7016497464-job-risk-guidelines-which-roles-ascen-can-place)
- [A worker of yours has an incomplete onboarding step — what Partners need to do](https://help.ascen.com/articles/3205225061-a-worker-of-yours-has-an-incomplete-onboarding-step-what-partners-need-to-do)
- [Hours submitted in the wrong week — why overtime can’t be waived, and how we fix it](https://help.ascen.com/articles/2039389947-hours-submitted-in-the-wrong-week-why-overtime-can-t-be-waived-and-how-we-fix-it)
- [Emailing us a new assignment, promotion, or extension — what to include](https://help.ascen.com/articles/7018261169-emailing-us-a-new-assignment-promotion-or-extension-what-to-include)
- [Why every assignment needs a background check — and when your client’s own screening counts](https://help.ascen.com/articles/6781283869-why-every-assignment-needs-a-background-check-and-when-your-client-s-own-screening-counts)
- [Emailing timesheets to us — where to send them and what happens next](https://help.ascen.com/articles/8806475986-emailing-timesheets-to-us-where-to-send-them-and-what-happens-next)
- [Your worker's hours are approved — when do they get paid, and can a payment be expedited?](https://help.ascen.com/articles/2543298887-your-worker-s-hours-are-approved-when-do-they-get-paid-and-can-a-payment-be-expedited)
- [Your contractor's insurance documents were rejected — what we need and why](https://help.ascen.com/articles/6155864784-your-contractor-s-insurance-documents-were-rejected-what-we-need-and-why)
- [Moving a worker between W-2 and independent contractor — what we need from you](https://help.ascen.com/articles/9583427406-moving-a-worker-between-w-2-and-independent-contractor-what-we-need-from-you)
- [Why did my worker's assignment end on its own?](https://help.ascen.com/articles/8586222953-why-did-my-worker-s-assignment-end-on-its-own)
- [Business verification (KYB) — what to have ready and how long approval takes](https://help.ascen.com/articles/9571047115-business-verification-kyb-what-to-have-ready-and-how-long-approval-takes)

## Contractor Support

- [How do I fill out my US tax forms (W-4)?](https://help.ascen.com/articles/1836880581-how-do-i-fill-out-my-us-tax-forms-w-4)
- [How do I add time sheets?](https://help.ascen.com/articles/8049177548-how-do-i-add-time-sheets)
- [How do I change my payroll bank account?](https://help.ascen.com/articles/6748003832-how-do-i-change-my-payroll-bank-account)
- [How do I enter sick time?](https://help.ascen.com/articles/3485096723-how-do-i-enter-sick-time)
- [How to enter your time (when time entry is enabled)](https://help.ascen.com/articles/6945084594-how-to-enter-your-time-when-time-entry-is-enabled)
- [How you can get paid](https://help.ascen.com/articles/8173707148-how-you-can-get-paid)
- [I wasn't paid this period — who do I contact?](https://help.ascen.com/articles/2195294908-i-wasn-t-paid-this-period-who-do-i-contact)
- [My paycheck is short or missing hours — what to do](https://help.ascen.com/articles/9830426895-my-paycheck-is-short-or-missing-hours-what-to-do)
- [What should I do if I can't find my paycheck deposit](https://help.ascen.com/articles/7499307937-what-should-i-do-if-i-can-t-find-my-paycheck-deposit)
- [When and how often will I get paid?](https://help.ascen.com/articles/9115482049-when-and-how-often-will-i-get-paid)
- [When will I get my W-2?](https://help.ascen.com/articles/9602451376-when-will-i-get-my-w-2)
- [Where can I view my paystubs?](https://help.ascen.com/articles/3177360238-where-can-i-view-my-paystubs)
- [Where is my paycheck? How to check your pay status](https://help.ascen.com/articles/5231584323-where-is-my-paycheck-how-to-check-your-pay-status)
- [Where to find and view your paychecks and pay stubs](https://help.ascen.com/articles/2084625554-where-to-find-and-view-your-paychecks-and-pay-stubs)
- [Where to find your documents](https://help.ascen.com/articles/3405503956-where-to-find-your-documents)
- [Why can't I submit my timesheet yet?](https://help.ascen.com/articles/8485877904-why-can-t-i-submit-my-timesheet-yet)
- [Accepting your assignment](https://help.ascen.com/articles/5991027365-accepting-your-assignment)
- [How to update your personal information (address, name, phone, email)](https://help.ascen.com/articles/4569152531-how-to-update-your-personal-information-address-name-phone-email)
- [Reporting a workplace injury or safety incident](https://help.ascen.com/articles/1195927211-reporting-a-workplace-injury-or-safety-incident)
- [Taking a leave of absence](https://help.ascen.com/articles/1668589360-taking-a-leave-of-absence)
- [Understanding the taxes withheld from your paycheck](https://help.ascen.com/articles/1219454307-understanding-the-taxes-withheld-from-your-paycheck)
- [Understanding your US pay stub: earnings, taxes, and deductions](https://help.ascen.com/articles/7759209697-understanding-your-us-pay-stub-earnings-taxes-and-deductions)
- [What to do if you're injured at work](https://help.ascen.com/articles/6713059574-what-to-do-if-you-re-injured-at-work)
- [Working or living in more than one state: how state taxes work](https://help.ascen.com/articles/9820630351-working-or-living-in-more-than-one-state-how-state-taxes-work)
- [Your final paycheck when an assignment ends](https://help.ascen.com/articles/9544107992-your-final-paycheck-when-an-assignment-ends)
- [What to do when your timesheet is stuck in "Awaiting Approval"](https://help.ascen.com/articles/3336073339-what-to-do-when-your-timesheet-is-stuck-in-awaiting-approval)
- [Am I an employee or an independent contractor?](https://help.ascen.com/articles/5825273597-am-i-an-employee-or-an-independent-contractor)
- [How do I fill out my tax forms?](https://help.ascen.com/articles/8082234030-how-do-i-fill-out-my-tax-forms)
- [What is an Employer of Record (EOR) and Agent of Record (AOR)?](https://help.ascen.com/articles/5566347057-who-is-my-employer-of-record-and-who-do-i-contact)
- [Why your pay might be on hold (and how to fix it)](https://help.ascen.com/articles/7646615746-why-your-pay-might-be-on-hold-and-how-to-fix-it)
- [US Benefits Enrollment Guide](https://help.ascen.com/articles/4280362940-us-benefits-enrollment-guide)
- [Are per diem stipends included on the W-2?](https://help.ascen.com/articles/8820171636-are-per-diem-stipends-included-on-the-w-2)
- [Do I have to complete the Form I-9 if I'm a U.S. citizen?](https://help.ascen.com/articles/4742743439-do-i-have-to-complete-the-form-i-9-if-i-m-a-u-s-citizen)
- [Do you offer payroll debit cards?](https://help.ascen.com/articles/4419190231-do-you-offer-payroll-debit-cards)
- [Does Ascen provide healthcare benefits?](https://help.ascen.com/articles/8304704326-does-ascen-provide-healthcare-benefits)
- [How do I change my I-9 Authorized Representative?](https://help.ascen.com/articles/8716181008-how-do-i-change-my-i-9-authorized-representative)
- [Who do I contact about my healthcare benefits?](https://help.ascen.com/articles/9273996372-who-do-i-contact-about-my-healthcare-benefits)
- [How can I change my benefits?](https://help.ascen.com/articles/3539892756-how-can-i-change-my-benefits)
- [How can I log into the UHC Flexwork Portal?](https://help.ascen.com/articles/7141080241-how-can-i-log-into-the-uhc-flexwork-portal)
- [How do I set up or change my direct deposit?](https://help.ascen.com/articles/5384247308-how-do-i-set-up-or-change-my-direct-deposit)
- [Where to find your tax documents for the year](https://help.ascen.com/articles/9402588069-where-to-find-your-tax-documents-for-the-year)
- [How long does direct deposit take to reach my bank?](https://help.ascen.com/articles/6240415342-how-long-does-direct-deposit-take-to-reach-my-bank)
- [How to update my Meal Break waiver settings (CA)](https://help.ascen.com/articles/9351560291-how-to-update-my-meal-break-waiver-settings-ca)
- [I accidentally listed myself as my own Authorized Representative. What happens now?](https://help.ascen.com/articles/2468239466-i-accidentally-listed-myself-as-my-own-authorized-representative-what-happens-now)
- [My Authorized Representative never received the email. What should I do?](https://help.ascen.com/articles/4335711144-my-authorized-representative-never-received-the-email-what-should-i-do)
- [My upcoming paycheck shows "pending" — will I get paid?](https://help.ascen.com/articles/9520571728-my-upcoming-paycheck-shows-pending-will-i-get-paid)
- [What documentation is required for a Qualifying Life Event (QLE)?](https://help.ascen.com/articles/5901028354-what-documentation-is-required-for-a-qualifying-life-event-qle)
- [What does my Authorized Representative need to do in Section 2 of Form I-9?](https://help.ascen.com/articles/3999039336-what-does-my-authorized-representative-need-to-do-in-section-2-of-form-i-9)
- [What if I work at multiple facilities/locations/clients in a week?](https://help.ascen.com/articles/2852929929-what-if-i-work-at-multiple-facilities-locations-clients-in-a-week)
- [What is a Qualifying Life Event?](https://help.ascen.com/articles/8960376745-what-is-a-qualifying-life-event)
- [What is accident insurance?](https://help.ascen.com/articles/8508265261-what-is-accident-insurance)
- [What is critical illness insurance?](https://help.ascen.com/articles/3296899951-what-is-critical-illness-insurance)
- [What is hospital indemnity insurance?](https://help.ascen.com/articles/3657051833-what-is-hospital-indemnity-insurance)
- [What medical benefit plans are available?](https://help.ascen.com/articles/4704160055-what-medical-benefit-plans-are-available)
- [How PTO accrual and balances work](https://help.ascen.com/articles/9241524427-how-pto-accrual-and-balances-work)
- [How US employee overtime and double-time pay work](https://help.ascen.com/articles/7129731714-how-overtime-and-double-time-pay-work)
- [How paid sick leave works](https://help.ascen.com/articles/5372977188-how-paid-sick-leave-works)
- [How per diem and travel stipends work](https://help.ascen.com/articles/5097419616-how-per-diem-and-travel-stipends-work)
- [How to provide proof of employment or income](https://help.ascen.com/articles/1067389137-how-to-provide-proof-of-employment-or-income)
- [How to submit an expense or mileage reimbursement](https://help.ascen.com/articles/3320096737-how-to-submit-an-expense-or-mileage-reimbursement)
- [How workers' compensation works for you](https://help.ascen.com/articles/9333149832-how-workers-compensation-works-for-you)
- [Wage garnishments and child-support withholding: what to expect](https://help.ascen.com/articles/9025101810-wage-garnishments-and-child-support-withholding-what-to-expect)
- [When and why to update your W-4](https://help.ascen.com/articles/3966850808-when-and-why-to-update-your-w-4)
- [When you'll be reimbursed for expenses](https://help.ascen.com/articles/3518876046-when-you-ll-be-reimbursed-for-expenses)
- [Who is eligible to enroll in healthcare benefits?](https://help.ascen.com/articles/8584139188-who-is-eligible-to-enroll-in-healthcare-benefits)
- [Getting started: your onboarding checklist](https://help.ascen.com/articles/7167308530-getting-started-your-onboarding-checklist)
- [How to request time off](https://help.ascen.com/articles/1771577547-how-to-request-time-off)
- [When are timesheets due?](https://help.ascen.com/articles/6624941463-when-are-timesheets-due)
- [When do I receive my paycheck?](https://help.ascen.com/articles/4876588473-when-do-i-receive-my-paycheck)
- [When does my benefit coverage begin?](https://help.ascen.com/articles/2525393424-when-does-my-benefit-coverage-begin)
- [How do I complete the Form I-9?](https://help.ascen.com/articles/7253096145-how-do-i-complete-the-form-i-9)
- [Where can I view the Ascen Workforce benefit plan Summary Plan Descriptions (SPDs)?](https://help.ascen.com/articles/5540693893-where-can-i-view-the-ascen-workforce-benefit-plan-summary-plan-descriptions-spds)
- [Holiday and premium pay](https://help.ascen.com/articles/6651229096-holiday-and-premium-pay)
- [How to file for unemployment](https://help.ascen.com/articles/3746244253-how-to-file-for-unemployment)
- [Why am I being asked to complete a new Form I-9?](https://help.ascen.com/articles/6719748178-why-am-i-being-asked-to-complete-a-new-form-i-9)
- [Branch Card](https://help.ascen.com/articles/3107197203-branch-card)
- [Supplemental Life Evidence of Insurability Waiver (EOI)](https://help.ascen.com/articles/5820871083-supplemental-life-evidence-of-insurability-waiver-eoi)
- [What is Supplemental Life and AD&D coverage?](https://help.ascen.com/articles/7548908172-what-is-supplemental-life-and-ad-d-coverage)
- [Understanding the Form I-9 Authorized Representative Step](https://help.ascen.com/articles/9058779263-understanding-the-form-i-9-authorized-representative-step)
- [Who can be my Authorized Representative for Form I-9?](https://help.ascen.com/articles/6862238225-who-can-be-my-authorized-representative-for-form-i-9)
- [How do I fill out my US contractor tax form (W-9)?](https://help.ascen.com/articles/9151111435-how-do-i-fill-out-my-us-contractor-tax-form-w-9)
- [When will I get my 1099-NEC?](https://help.ascen.com/articles/6777703910-when-will-i-get-my-1099-nec)
- [How independent contractors are paid (net terms)](https://help.ascen.com/articles/3749149341-how-independent-contractors-are-paid-net-terms)
- [How do I fill out my foreign contractor tax form (W-8BEN)?](https://help.ascen.com/articles/8377210697-how-do-i-fill-out-my-foreign-contractor-tax-form-w-8ben)
- [Getting started as an independent contractor — onboarding checklist](https://help.ascen.com/articles/7857553421-getting-started-as-an-independent-contractor-onboarding-checklist)
- [Insurance requirements for independent contractors](https://help.ascen.com/articles/8055053274-insurance-requirements-for-independent-contractors)
- [Estimated taxes for 1099 contractors — the basics](https://help.ascen.com/articles/6370965898-estimated-taxes-for-1099-contractors-the-basics)
- [Am I a T4 employee or a self-employed contractor? (Canada)](https://help.ascen.com/articles/2953797907-am-i-a-t4-employee-or-a-self-employed-contractor-canada)
- [How do I fill out my Canadian tax forms (TD1)?](https://help.ascen.com/articles/9481141892-how-do-i-fill-out-my-canadian-tax-forms-td1)
- [When will I get my T4 (and Relevé 1 in Quebec)?](https://help.ascen.com/articles/3072424626-when-will-i-get-my-t4-and-relev-1-in-quebec)
- [Getting started in Canada — your onboarding checklist](https://help.ascen.com/articles/9684151988-getting-started-in-canada-your-onboarding-checklist)
- [Vacation pay and statutory holidays in Canada](https://help.ascen.com/articles/4139085673-vacation-pay-and-statutory-holidays-in-canada)
- [When your Canadian assignment ends — your Record of Employment (ROE)](https://help.ascen.com/articles/7436405981-when-your-canadian-assignment-ends-your-record-of-employment-roe)
- [Your international employee onboarding — what to expect](https://help.ascen.com/articles/3055636049-your-international-employee-onboarding-what-to-expect)
- [How international employees are paid — payslips and local payroll](https://help.ascen.com/articles/5955998004-how-international-employees-are-paid-payslips-and-local-payroll)
- [Time off, public holidays, and sick leave (international employees)](https://help.ascen.com/articles/7127853657-time-off-public-holidays-and-sick-leave-international-employees)
- [Am I a W-2 employee or a 1099 independent contractor? (US)](https://help.ascen.com/articles/2756392911-am-i-a-w-2-employee-or-a-1099-independent-contractor-us)
- [What to do if you can't enter or submit your timesheet](https://help.ascen.com/articles/8005902562-what-to-do-if-you-can-t-enter-or-submit-your-timesheet)
- [GST/HST for self-employed contractors (Canada)](https://help.ascen.com/articles/5425117629-gst-hst-for-self-employed-contractors-canada)
- [My payment failed — what do I do?](https://help.ascen.com/articles/3893711879-my-payment-failed-what-do-i-do)
- [Understanding Your Benefits: Insurance Cards, Member IDs, and Plan Information](https://help.ascen.com/articles/5201552456-understanding-your-benefits-insurance-cards-member-ids-and-plan-information)
- [How to Update Your 401(k) Contribution](https://help.ascen.com/articles/9780814385-how-to-update-your-401-k-contribution)
- [My Payment Shows as "Paid" But I Haven't Received My Direct Deposit](https://help.ascen.com/articles/6657553538-my-payment-shows-as-paid-but-i-haven-t-received-my-direct-deposit)
- [How to Request Sick Time or Report an Absence](https://help.ascen.com/articles/5122686379-how-to-request-sick-time-or-report-an-absence)
- [Unable to Submit Timesheet: Assignment Appears Closed or Ended](https://help.ascen.com/articles/4434325227-unable-to-submit-timesheet-assignment-appears-closed-or-ended)
- [I'm being prompted for Business Verification (KYB) and can't submit my timesheet](https://help.ascen.com/articles/7382780174-i-m-being-prompted-for-business-verification-kyb-and-can-t-submit-my-timesheet)
- [Troubleshooting Common Onboarding Issues in Ascen](https://help.ascen.com/articles/8856992093-troubleshooting-common-onboarding-issues-in-ascen)
- [How to Submit a Timesheet After Missing the Deadline](https://help.ascen.com/articles/8044723176-how-to-submit-a-timesheet-after-missing-the-deadline)
- [When will I receive payment for my completed shifts?](https://help.ascen.com/articles/4306056010-when-will-i-receive-payment-for-my-completed-shifts)
- [Contact Us](https://help.ascen.com/articles/2109483501-contact-us)
- [How daily pay works (US W-2 employees)](https://help.ascen.com/articles/2791729848-how-daily-pay-works-us-w-2-employees)
- [Why the app asks for your location when you enter time](https://help.ascen.com/articles/4933318662-why-the-app-asks-for-your-location-when-you-enter-time)
- [Completing identity verification (and what to do if it fails)](https://help.ascen.com/articles/3478205769-completing-identity-verification-and-what-to-do-if-it-fails)
- [Health screenings and license checks for healthcare assignments](https://help.ascen.com/articles/7647762552-health-screenings-and-license-checks-for-healthcare-assignments)
- [Understanding Document Requirements for Form I-9 and Identity Verification](https://help.ascen.com/articles/6102000999-understanding-document-requirements-for-form-i-9-and-identity-verification)
- [Troubleshooting Form I-9 Authorized Representative Issues During Onboarding](https://help.ascen.com/articles/3040858700-troubleshooting-form-i-9-authorized-representative-issues-during-onboarding)
- [Why does my timesheet total show 39.99 hours instead of 40?](https://help.ascen.com/articles/3959766976-why-does-my-timesheet-total-show-39-99-hours-instead-of-40)
- [Where do I enter my overtime hours?](https://help.ascen.com/articles/3962178175-where-do-i-enter-my-overtime-hours)
- [What to do if you receive an E-Verify mismatch notice](https://help.ascen.com/articles/7356051437-what-to-do-if-you-receive-an-e-verify-mismatch-notice)
- [I received a notice that my 401(k) plan or deductions ended — what does it mean?](https://help.ascen.com/articles/7783998806-i-received-a-notice-that-my-401-k-plan-or-deductions-ended-what-does-it-mean)
- [How do I know when my onboarding is complete and I can start work?](https://help.ascen.com/articles/6066974317-how-do-i-know-when-my-onboarding-is-complete-and-i-can-start-work)
- [Why don't I see my manually entered timesheet in the current pay period?](https://help.ascen.com/articles/7026672175-why-don-t-i-see-my-manually-entered-timesheet-in-the-current-pay-period)
- [I already submitted my timesheet — why did I still get the weekly reminder email?](https://help.ascen.com/articles/8845043686-i-already-submitted-my-timesheet-why-did-i-still-get-the-weekly-reminder-email)
- [Why am I asked to sign a Fair Credit Reporting Act disclosure?](https://help.ascen.com/articles/6713449999-why-am-i-asked-to-sign-a-fair-credit-reporting-act-disclosure)
- [My required training is expiring or has expired — how do I renew it?](https://help.ascen.com/articles/6787745044-my-required-training-is-expiring-or-has-expired-how-do-i-renew-it)
- [What a Notice of Separation means (and why it doesn't affect future assignments)](https://help.ascen.com/articles/6905499815-what-a-notice-of-separation-means-and-why-it-doesn-t-affect-future-assignments)
- [Why an expense or reimbursement was declined — and when hours belong on a timesheet instead](https://help.ascen.com/articles/7284136870-why-an-expense-or-reimbursement-was-declined-and-when-hours-belong-on-a-timesheet-instead)
- [How to choose electronic or paper delivery for your W-2](https://help.ascen.com/articles/2666649554-how-to-choose-electronic-or-paper-delivery-for-your-w-2)
- [Required training courses: are they paid, and why does a course keep restarting?](https://help.ascen.com/articles/4594385718-required-training-courses-are-they-paid-and-why-does-a-course-keep-restarting)
- [How to get your benefits enrollment step reopened](https://help.ascen.com/articles/4912248428-how-to-get-your-benefits-enrollment-step-reopened)
- [I forgot to clock out and my timer is still running](https://help.ascen.com/articles/6580630538-i-forgot-to-clock-out-and-my-timer-is-still-running)
- [When do I enroll in healthcare benefits?](https://help.ascen.com/articles/9028030128-when-do-i-enroll-in-healthcare-benefits)
- [Your Form I-9 was reset — why it happens and how to finish it](https://help.ascen.com/articles/2416056255-your-form-i-9-was-reset-why-it-happens-and-how-to-finish-it)
- [If you get your shifts through a gig or scheduling app: how your hours reach Ascen](https://help.ascen.com/articles/4368371133-if-you-get-your-shifts-through-a-gig-or-scheduling-app-how-your-hours-reach-ascen)
- [Why we asked you to confirm a paycheck: your 401(k) deduction is larger than your pay](https://help.ascen.com/articles/9337109324-why-we-asked-you-to-confirm-a-paycheck-your-401-k-deduction-is-larger-than-your-pay)
- [How do I update my business or entity name?](https://help.ascen.com/articles/4986839340-how-do-i-update-my-business-or-entity-name)
- [Can I use a PO Box as my home address?](https://help.ascen.com/articles/6920644155-can-i-use-a-po-box-as-my-home-address)
- [The county on my pay or tax setup looks wrong — how county is determined](https://help.ascen.com/articles/2655690291-the-county-on-my-pay-or-tax-setup-looks-wrong-how-county-is-determined)
- [Why am I still getting onboarding reminder emails — and how to stop them](https://help.ascen.com/articles/6097176838-why-am-i-still-getting-onboarding-reminder-emails-and-how-to-stop-them)
- [Which work week does my shift belong to?](https://help.ascen.com/articles/1150239939-which-work-week-does-my-shift-belong-to)
- [Why am I being asked to sign new documents for a new assignment?](https://help.ascen.com/articles/3429413995-why-am-i-being-asked-to-sign-new-documents-for-a-new-assignment)
- [How long can I work in the same area on travel assignments?](https://help.ascen.com/articles/4867406695-how-long-can-i-work-in-the-same-area-on-travel-assignments)
- [Why you're asked for a flu shot or health document you already sent us](https://help.ascen.com/articles/1168394727-why-you-re-asked-for-a-flu-shot-or-health-document-you-already-sent-us)
- [Can I split my pay between two bank accounts?](https://help.ascen.com/articles/2871552473-can-i-split-my-pay-between-two-bank-accounts)
- [Safety on assignment: your rights and responsibilities](https://help.ascen.com/articles/9806390777-safety-on-assignment-your-rights-and-responsibilities)

## Client Support

- [Approving timesheets: dashboard, email, and deadlines](https://help.ascen.com/articles/6386612868-approving-timesheets-dashboard-email-and-deadlines)
- [How do I approve timesheets?](https://help.ascen.com/articles/4368780317-how-do-i-approve-timesheets)
- [How do I pay invoices?](https://help.ascen.com/articles/2233794024-how-do-i-pay-invoices)
- [How to dispute or question an invoice](https://help.ascen.com/articles/1037414695-how-to-dispute-or-question-an-invoice)
- [What is the timesheet approval deadline?](https://help.ascen.com/articles/8525417336-what-is-the-timesheet-approval-deadline)
- [Who should I contact regarding billing/timesheet/vendor matters?](https://help.ascen.com/articles/2905600853-who-should-i-contact-regarding-billing-timesheet-vendor-matters)
- [Who to contact for support (billing, timesheets, workers)](https://help.ascen.com/articles/7721821675-who-to-contact-for-support-billing-timesheets-workers)
- [A worker on your assignment was paid for time they did not work — what paid sick leave is](https://help.ascen.com/articles/1655322038-a-worker-on-your-assignment-was-paid-for-time-they-did-not-work-what-paid-sick-leave-is)
- [Paying an invoice online with a bank account](https://help.ascen.com/articles/1096863930-paying-an-invoice-online-with-a-bank-account)
- [The approval link in your timesheet email didn't work — what to do](https://help.ascen.com/articles/7099721533-the-approval-link-in-your-timesheet-email-didn-t-work-what-to-do)
- [Requesting Ascen's W-9, remittance details, or vendor forms](https://help.ascen.com/articles/9474231589-requesting-ascen-s-w-9-remittance-details-or-vendor-forms)