Emails, texts, and calls from Ascen

Applies to: everyone who receives a message from Ascen. That includes workers, staffing partners, clients, and people who were named as someone's Form I-9 Authorized Representative and were not expecting to hear from us at all.

Summary: If you have a message from Ascen and are not sure what it is or whether it is genuine, you do not need to use the link in it. Log in directly at app.ascen.com and your outstanding items will be waiting there. This article lists the messages we actually send and the addresses and numbers we send them from.

The safest way to act on any message from us

Open a browser yourself, go to app.ascen.com, and log in. Anything genuinely waiting on you shows up in your checklist or your dashboard. If nothing is waiting there, the message needed nothing from you. This works for every message below and means you never have to judge a link.

Messages we send workers

• An invitation to create your account. Sent after your staffing partner adds you. It is the one email you do need, because it is how you set your password the first time.

• Finish your onboarding. A reminder that a step in your checklist is still open. If you believe you already finished, see Why am I still getting onboarding reminder emails and how to stop them.

• Enter your timesheet. A weekly reminder sent ahead of the deadline. It can arrive even if you already submitted. See I already submitted my timesheet, why did I still get the weekly reminder email? and When are timesheets due?.

• Your pay stub is ready, or a payment failed. Pay notices point you to your Paychecks page. If a payment failed, see My payment failed, what do I do?.

• A document request. We name the exact document we need. If a message asks for something vague, treat it with suspicion and check your checklist instead.

• Benefits enrollment notices. Sent when your enrollment window opens or is closing. See US Benefits Enrollment Guide.

If you were asked to verify someone's Form I-9

If you received an email or text asking you to review a person's identification documents, that message is genuine and it was triggered by that person. When someone completes Form I-9 with us, they name an Authorized Representative, anyone they trust who is over 18, and we send that person a secure link. You were named by them, not selected by us. Understanding the Form I-9 Authorized Representative Step explains what the role involves. If you were named by mistake or cannot help, tell the person who named you so they can choose someone else.

Where our messages come from

• Email from support@ascen.com for the platform, payroll, onboarding, and timesheets.

• Email from separations@ascen.com for questions after an assignment ends.

• Email from privacy@ascen.com for privacy requests.

• Email from accountsreceivable@ascen.com for client billing.

• Phone (857) 370-6142 for general support, and (857) 245-9113 for separations.

• Text messages. We may text you from (917) 746-3827. It sends only, so a reply will not reach anyone; email support@ascen.com instead.

• The portal at app.ascen.com and this help center at help.ascen.com.

Screening providers and benefits administrators also email you directly when your assignment involves them, so a message from one of those is not automatically a red flag.

What we will never ask you for

We will never ask for your portal password, and we will never ask you to move your pay to a different account by replying to a text or an email. Bank details are entered by you in the portal, never collected over chat. If a message pressures you to act immediately or threatens your pay if you do not, stop and email support@ascen.com before doing anything.

Still not sure

Forward the message to support@ascen.com and ask. We would much rather confirm a real message than have you act on a fake one. For who handles what, see Who to contact and when.