How do I verify my phone number?

Last updated: November 4, 2026

Applies to: Workers with an Ascen account: employees and independent contractors. Text message reminders only go to phone numbers in the United States, Puerto Rico and Canada.

Summary: We verify your phone number by texting it a 6-digit code that you enter in your Ascen account. Verifying is optional: if you skip it, your onboarding and pay carry on as normal and you still get every notification by email, but we won't send you text messages until the number is verified.

When we ask you to verify

  • During onboarding. After you complete Personal Information and select Next, a Verify your phone number screen appears if your number isn't verified yet.

  • After onboarding. A Verify your phone number banner with a Verify Number button can appear when you log in. In Settings, an unverified number shows Not verified with a Verify now link beside it.

How to verify your number

  1. During onboarding, select Text me a code. From the banner or Settings, selecting Verify Number or Verify now sends the code straight away. We text a 6-digit code to the number shown.

  2. Enter the code and select Verify. You'll see "Phone number verified".

If the number shown during onboarding is wrong, select Change number to go back and correct it before you verify.

If you skip it

Select Skip for now to carry on with onboarding. Skipping doesn't stop you finishing onboarding or getting paid. You'll keep getting your notifications by email, and you can verify later from the banner or from Settings.

If you ticked the box to get text messages, nothing is texted to you until you verify. Once you do, we text you a confirmation and start sending reminders from (917) 746-3827. Reply STOP to any of those texts to turn them off. Codes for signing in with two-factor authentication are separate and work whether or not your number is verified.

If the code doesn't arrive or isn't accepted

  • "Invalid or expired verification code": check that you entered the newest code. If you're not sure, select Resend to get a new one.

  • The code didn't arrive: wait for the countdown to finish, then select Resend. You can ask for a new code about once a minute.

  • "Too many codes were requested": enter a code you already received, or try again later.

  • "Add the country code to your phone number to verify it": during onboarding, select Change number and enter your number with its country code.

If your phone number is wrong after onboarding

Workers can't change their phone number from Settings. Email support@ascen.com from the email address on your Ascen account and tell us the correct number. See How to update your personal information (address, name, phone, email).

Related

Need help?

For questions about your account, onboarding, pay or text messages, email Ascen at support@ascen.com. For questions about your schedule or timesheets, contact your staffing partner.