Contractor Support

Articles

What Ascen reimburses when you are required to work remotely (US W-2 employees)
What is an Employer of Record (EOR) and Agent of Record (AOR)?
Why is my account being verified again after I've already started working?
How do I know when my onboarding is complete and I can start work?
Understanding the Form I-9 Authorized Representative Step
I finished onboarding with Ascen. Why can't I book W-2 shifts in my app?
Why am I asked to sign a Fair Credit Reporting Act disclosure?
What does my Authorized Representative need to do in Section 2 of Form I-9?
When does my benefit coverage begin?
When will I get my 1099-NEC?
Where can I view the Ascen Workforce benefit plan Summary Plan Descriptions (SPDs)?
When are timesheets due?
What CPR or BLS certificate do I need to upload?
How you can get paid
Can I split my pay between two bank accounts?
Your international employee onboarding — what to expect
When will I get my T4 (and Relevé 1 in Quebec)?
When do I receive my paycheck?
How to provide proof of employment or income
How to choose electronic or paper delivery for your W-2
Required training courses: are they paid, and why does a course keep restarting?
How independent contractors are paid (net terms)
How do I complete the Form I-9?
You received a separation notice but you are still working
Can I add more than one time entry for the same day?
What should I do if I can't find my paycheck deposit
Your Form I-9 or Authorized Representative form says under review: what happens next
Why can't I edit my timesheet when it still says Awaiting approval?
Why does my ID keep failing verification when the photos are clear?
A tax was withheld that you do not think you owe
Can I use a PO Box as my home address?
What documentation is required for a Qualifying Life Event (QLE)?
What to do if you receive an E-Verify mismatch notice
Why does onboarding say my Tax ID is invalid?
Branch Card
Do I have to complete the Form I-9 if I'm a U.S. citizen?
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How to enter your time (when time entry is enabled)
Am I an employee or an independent contractor?
How US employee overtime and double-time pay work
Why wasn't any federal income tax withheld from my paycheck?
How long does direct deposit take to reach my bank?
Your background check returned a result that needs review: pre-adverse and adverse action explained
I forgot to clock out and my timer is still running
What medical benefit plans are available?
Why was so much tax withheld from my paycheck?
Why can't I use my paid sick time yet?
How do I fill out my foreign contractor tax form (W-8BEN)?
Which work week does my shift belong to?
What does “Unable to enter time before manual profile review is completed” mean?
Holiday and premium pay
Understanding Your Benefits: Insurance Cards, Member IDs, and Plan Information
Resigning or giving notice on your assignment
Supplemental Life Evidence of Insurability Waiver (EOI)
How to Submit a Timesheet After Missing the Deadline
How to request time off
How do I set up or change my direct deposit?
How do I add time sheets?
I'm being prompted for Business Verification (KYB) and can't submit my timesheet
How do I add task notes to my time entries?
Why am I being asked to sign new documents for a new assignment?
When you'll be reimbursed for expenses
My required training is expiring or has expired — how do I renew it?
I entered something wrong in onboarding — how do I fix it?
How can I change my benefits?
My upcoming paycheck shows "pending" — will I get paid?
How to submit an expense or mileage reimbursement
What is hospital indemnity insurance?
Do I enter time for a public holiday?
When will I receive payment for my completed shifts?
Time off, public holidays, and sick leave (international employees)
How workers' compensation works for you
Why am I still getting onboarding reminder emails — and how to stop them
How do I fill out my US contractor tax form (W-9)?
How do I fill out my Canadian tax forms (TD1)?
Equipment for a new assignment: who sends it and what to do if it has not arrived
Where to find and view your paychecks and pay stubs
Estimated taxes for 1099 contractors — the basics
How per diem and travel stipends work
Checking the status of your background check or drug screen
How daily pay works (US W-2 employees)
A benefit premium was deducted but you did not enroll
Who do I contact about my healthcare benefits?
Where is my paycheck? How to check your pay status
Your employer moved to Ascen: what changes for you and what does not
Can I submit meal or hotel receipts if my assignment pays a travel per diem stipend?
I received a notice that my 401(k) plan or deductions ended — what does it mean?
Your drug screen invitation expired or you cannot find a collection site
When your Canadian assignment ends — your Record of Employment (ROE)
How your mileage reimbursement is calculated (US W-2 employees)
Getting started in Canada — your onboarding checklist
When will I get my W-2?
Health screenings and license checks for healthcare assignments
Where to find your tax documents for the year
What is Supplemental Life and AD&D coverage?
My paycheck is short or missing hours — what to do
You cannot get into your Ascen account or it shows as inactive: what to check
A form asks me to fill in my employer's name and address — what do I put?
Do you offer payroll debit cards?
How do I fill out my US tax forms (W-4)?
I already submitted my timesheet — why did I still get the weekly reminder email?
What is critical illness insurance?
A bonus or a new pay rate is missing from your paycheck
How do I fill out my tax forms?
Why did my pay arrive on a different day than usual?
Why am I being asked to complete a new Form I-9?
Why your portal says to refrain from working until your account is approved
Getting started: your onboarding checklist
Who can be my Authorized Representative for Form I-9?
Submitting a state tax form your onboarding did not offer you
Troubleshooting Common Onboarding Issues in Ascen
Why isn't my latest 401(k) contribution showing in my retirement account?
If you get your shifts through a gig or scheduling app: how your hours reach Ascen
How do I enter sick time?
How do I change my payroll bank account?
Wage garnishments and child-support withholding: what to expect
Safety on assignment: your rights and responsibilities
How do I change my I-9 Authorized Representative?
How to file for unemployment
What is a Qualifying Life Event?
What a Notice of Separation means (and why it doesn't affect future assignments)
When do my health benefits end?
Does the pay-rate notice I signed lock in my rate for every shift?
My pay stub shows an Overtime Premium line — was my overtime underpaid?
How PTO accrual and balances work
Accepting your assignment
Where do I find my assignment's end date?
GST/HST for self-employed contractors (Canada)
Taking a leave of absence
How long can I work in the same area on travel assignments?
Working or living in more than one state: how state taxes work
Can I switch from W-2 employee to independent contractor?
Am I a T4 employee or a self-employed contractor? (Canada)
What if I work at multiple facilities/locations/clients in a week?
What to do if you're injured at work
Why the app asks for your location when you enter time
Insurance requirements for independent contractors
Having trouble with the 401(k) step during onboarding?
Am I a W-2 employee or a 1099 independent contractor? (US)
Why an expense or reimbursement was declined — and when hours belong on a timesheet instead
Why can't I submit my timesheet yet?
What to do when your timesheet is stuck in "Awaiting Approval"
When and why to update your W-4
Where to find your documents
Getting started as an independent contractor — onboarding checklist
Why do I have a new required training after I've already started working?
Are per diem stipends included on the W-2?
How do I add dependents to my benefits?
How can I log into the UHC Flexwork Portal?
When do I enroll in healthcare benefits?
Where can I view my paystubs?
Completing identity verification (and what to do if it fails)
Unable to Submit Timesheet: Assignment Appears Closed or Ended
How to update your personal information (address, name, phone, email)
What happens to your health coverage between assignments
Reporting a workplace injury or safety incident
Why does my timesheet total show 39.99 hours instead of 40?
What to do if you can't enter or submit your timesheet
How to get your benefits enrollment step reopened
Who is eligible to enroll in healthcare benefits?
Why your pay might be on hold (and how to fix it)
My payment failed — what do I do?
Where do I enter my overtime hours?
How paid sick leave works
Does Ascen provide healthcare benefits?
US Benefits Enrollment Guide
My professional reference document was rejected — what to include
When and how often will I get paid?
My Authorized Representative never received the email. What should I do?
Understanding your US pay stub: earnings, taxes, and deductions
Your final paycheck when an assignment ends
How to Request Sick Time or Report an Absence
Can I drop my Ascen health coverage to buy a Marketplace plan?
The county on my pay or tax setup looks wrong — how county is determined
How do I update my business or entity name?
How to update my Meal Break waiver settings (CA)
What is accident insurance?
I accidentally listed myself as my own Authorized Representative. What happens now?
When will I get COBRA information after my health coverage ends?
Troubleshooting Form I-9 Authorized Representative Issues During Onboarding
Why did my pay arrive in more than one deposit?
My Payment Shows as "Paid" But I Haven't Received My Direct Deposit
How to Update Your 401(k) Contribution
Your Form I-9 was reset — why it happens and how to finish it
Why you're asked for a flu shot or health document you already sent us
How international employees are paid — payslips and local payroll
I wasn't paid this period — who do I contact?
Understanding the taxes withheld from your paycheck
Why we asked you to confirm a paycheck: your 401(k) deduction is larger than your pay
Why don't I see my manually entered timesheet in the current pay period?
Vacation pay and statutory holidays in Canada
I can't enter my hours because they overlap approved time off
Understanding Document Requirements for Form I-9 and Identity Verification
Your shift was cancelled at the last minute — will you be paid?