Contractor Support
Articles
- What is an Employer of Record (EOR) and Agent of Record (AOR)?
- How do I know when my onboarding is complete and I can start work?
- Understanding the Form I-9 Authorized Representative Step
- Why am I asked to sign a Fair Credit Reporting Act disclosure?
- What does my Authorized Representative need to do in Section 2 of Form I-9?
- When does my benefit coverage begin?
- When will I get my 1099-NEC?
- Where can I view the Ascen Workforce benefit plan Summary Plan Descriptions (SPDs)?
- When are timesheets due?
- How you can get paid
- Your international employee onboarding — what to expect
- When will I get my T4 (and Relevé 1 in Quebec)?
- When do I receive my paycheck?
- How to provide proof of employment or income
- How to choose electronic or paper delivery for your W-2
- Required training courses: are they paid, and why does a course keep restarting?
- How independent contractors are paid (net terms)
- How do I complete the Form I-9?
- What should I do if I can't find my paycheck deposit
- What documentation is required for a Qualifying Life Event (QLE)?
- Branch Card
- Do I have to complete the Form I-9 if I'm a U.S. citizen?
- Contact Us
- How to enter your time (when time entry is enabled)
- Am I an employee or an independent contractor?
- How US employee overtime and double-time pay work
- How long does direct deposit take to reach my bank?
- I forgot to clock out and my timer is still running
- What medical benefit plans are available?
- How do I fill out my foreign contractor tax form (W-8BEN)?
- Holiday and premium pay
- Understanding Your Benefits: Insurance Cards, Member IDs, and Plan Information
- Supplemental Life Evidence of Insurability Waiver (EOI)
- How do I log into the Benefit Harbor enrollment portal for the first time?
- How to Submit a Timesheet After Missing the Deadline
- How to request time off
- How do I set up or change my direct deposit?
- How do I add time sheets?
- I'm being prompted for Business Verification (KYB) and can't submit my timesheet
- When you'll be reimbursed for expenses
- My required training is expiring or has expired — how do I renew it?
- How can I change my benefits?
- My upcoming paycheck shows "pending" — will I get paid?
- How to submit an expense or mileage reimbursement
- What is hospital indemnity insurance?
- When will I receive payment for my completed shifts?
- Time off, public holidays, and sick leave (international employees)
- How workers' compensation works for you
- How do I fill out my US contractor tax form (W-9)?
- How do I fill out my Canadian tax forms (TD1)?
- Where to find and view your paychecks and pay stubs
- Estimated taxes for 1099 contractors — the basics
- How per diem and travel stipends work
- How daily pay works (US W-2 employees)
- Who do I contact about my healthcare benefits?
- Where is my paycheck? How to check your pay status
- I received a notice that my 401(k) plan or deductions ended — what does it mean?
- When your Canadian assignment ends — your Record of Employment (ROE)
- Getting started in Canada — your onboarding checklist
- When will I get my W-2?
- Health screenings and license checks for healthcare assignments
- Where to find your tax documents for the year
- What is Supplemental Life and AD&D coverage?
- My paycheck is short or missing hours — what to do
- Do you offer payroll debit cards?
- How do I fill out my US tax forms (W-4)?
- I already submitted my timesheet — why did I still get the weekly reminder email?
- What is critical illness insurance?
- How do I fill out my tax forms?
- Why am I being asked to complete a new Form I-9?
- Getting started: your onboarding checklist
- Who can be my Authorized Representative for Form I-9?
- Troubleshooting Common Onboarding Issues in Ascen
- If you get your shifts through a gig or scheduling app: how your hours reach Ascen
- How do I enter sick time?
- How do I change my payroll bank account?
- Wage garnishments and child-support withholding: what to expect
- How do I change my I-9 Authorized Representative?
- How to file for unemployment
- What is a Qualifying Life Event?
- What a Notice of Separation means (and why it doesn't affect future assignments)
- How PTO accrual and balances work
- Accepting your assignment
- GST/HST for self-employed contractors (Canada)
- Taking a leave of absence
- Working or living in more than one state: how state taxes work
- Am I a T4 employee or a self-employed contractor? (Canada)
- What if I work at multiple facilities/locations/clients in a week?
- What to do if you're injured at work
- Why the app asks for your location when you enter time
- Insurance requirements for independent contractors
- Am I a W-2 employee or a 1099 independent contractor? (US)
- Why an expense or reimbursement was declined — and when hours belong on a timesheet instead
- Why can't I submit my timesheet yet?
- What to do when your timesheet is stuck in "Awaiting Approval"
- When and why to update your W-4
- Where to find your documents
- Getting started as an independent contractor — onboarding checklist
- Are per diem stipends included on the W-2?
- How can I log into the UHC Flexwork Portal?
- Where can I view my paystubs?
- Completing identity verification (and what to do if it fails)
- Unable to Submit Timesheet: Assignment Appears Closed or Ended
- How to update your personal information (address, name, phone, email)
- Reporting a workplace injury or safety incident
- Why does my timesheet total show 39.99 hours instead of 40?
- What to do if you can't enter or submit your timesheet
- How to get your benefits enrollment step reopened
- Who is eligible to enroll in healthcare benefits?
- Why your pay might be on hold (and how to fix it)
- My payment failed — what do I do?
- Where do I enter my overtime hours?
- How paid sick leave works
- Does Ascen provide healthcare benefits?
- US Benefits Enrollment Guide
- When and how often will I get paid?
- My Authorized Representative never received the email. What should I do?
- Understanding your US pay stub: earnings, taxes, and deductions
- Your final paycheck when an assignment ends
- How to Request Sick Time or Report an Absence
- How do I update my business or entity name?
- How to update my Meal Break waiver settings (CA)
- What is accident insurance?
- I accidentally listed myself as my own Authorized Representative. What happens now?
- Troubleshooting Form I-9 Authorized Representative Issues During Onboarding
- My Payment Shows as "Paid" But I Haven't Received My Direct Deposit
- How to Update Your 401(k) Contribution
- Your Form I-9 was reset — why it happens and how to finish it
- How international employees are paid — payslips and local payroll
- I wasn't paid this period — who do I contact?
- Understanding the taxes withheld from your paycheck
- Why we asked you to confirm a paycheck: your 401(k) deduction is larger than your pay
- Why don't I see my manually entered timesheet in the current pay period?
- Vacation pay and statutory holidays in Canada
- Understanding Document Requirements for Form I-9 and Identity Verification