Unable to Submit Timesheet: Assignment Appears Closed or Ended

Last updated: October 6, 2026

Applies To:

US W-2 Employees, Canada T-4 Employees, US Independent Contractors, and International Independent Contractors outside the US.

For International EOR Employees outside the US/Canada, please contact your in-country HR contact.

Summary:

You may encounter a situation where you are unable to submit your timesheet because your assignment appears to be closed, completed, or ended in Ascen — even though you have hours to submit. This article explains what to do in that situation.

Overview:

If your assignment has been marked as complete or closed in Ascen and you are unable to enter your time, there are a couple of possible scenarios:

1. Your assignment ended but you still have hours to submit.
For up to 7 days after your assignment’s end date you can still enter that time yourself. The ended assignment stays in your assignment list, you’ll see a note that reads “This assignment has ended. You can only enter time for dates up to …”, and the date picker stops at your last day. The normal weekly timesheet deadline does not apply to these entries, so a week that has already closed is still fine.

Two limits apply while that window is open:

  • You can only enter time for dates on or before your last day. If you pick a later date you’ll see “Cannot enter time for a date after your last day of employment”.

  • Time you enter still goes to your client or Staffing Partner to approve, exactly as it did while the assignment was live.

After those 7 days the assignment drops off your list, and entering the time yourself is no longer possible, and you’ll see “The window to enter time for your ended assignment has closed, please contact support”. Email support@ascen.com and include the following for each day you need to submit:

  • Date

  • Clock-in time

  • Clock-out time

  • Break times (start and end)

The Ascen team will enter and approve those hours on your behalf.

2. Your assignment end date in the system is incorrect.
If the end date listed in Ascen does not match your actual last day of work, please reach out to the Ascen support team. They can review your assignment and correct the end date so you can submit your remaining hours.

3. You received an unexpected "assignment ended" notification.
In some cases, a duplicate assignment may have been created in the system and subsequently closed, triggering an erroneous notification. If you believe your assignment is still active but received an end-of-assignment email, please contact Ascen support to verify your assignment status.

If you are unsure which scenario applies to you, email the Ascen support team at support@ascen.com and they will be happy to assist.