How to Request Sick Time or Report an Absence

Last updated: August 21, 2026

Applies To:

US W-2 Employees and Canada T-4 Employees

Summary:

This article explains how to report an absence and how to submit a sick time or time-off request through the Ascen platform.

Overview:

If you need to report an absence or request time off (including sick time), there are two steps you may need to take depending on your situation:

1. Report Your Absence to Your Worksite/Staffing Partner
If you need to call out or notify your worksite employer of an absence, follow your worksite's standard call-out procedures. For questions about attendance policies, excused absences, or missed training time, contact your staffing partner's workforce management or onboarding support team directly.

2. Submit a Time-Off Request in the Ascen Portal
To use accrued sick hours or submit a formal time-off request, log in to app.ascen.com and follow these steps:

  1. From your dashboard, navigate to the Time Off section in the menu.

  2. Click Create Time Off Request.

  3. Select a subreason for the time off.

  4. Enter the applicable dates and hours.

If you have additional questions about your time-off balance or attendance policies, please reach out to support@ascen.com