Why does my employment verification say I'm still employed?

Applies to: US W-2 employees whose assignment through Ascen has ended. Ascen's employment verification service covers US W-2 employees, so if you are an independent contractor or work outside the US, email support@ascen.com instead for proof of a past engagement.

Summary: Employment verification reports what your Ascen employment record shows, and the record shows you as currently employed until your assignment is ended in our system. Ask your staffing partner to end your assignment, or to email support@ascen.com from their work email confirming your last day, and we will update your record so the verification shows that you no longer work there.

Why it still says you work there

Requests to verify your employment go through Thomas & Company, the independent verification service Ascen uses. See How to provide proof of employment or income. The service reports the status on your employment record with Ascen.

Your record changes when your assignment is ended in our system. Your staffing partner is the one who ends it, and workers can't end their own assignment. If the work finished but the assignment was never ended, the record still shows it as active, so a new employer, landlord or lender who checks will see you as currently employed.

What to do

1. Check your assignment. Log in at app.ascen.com and open Assignments. If the assignment you finished still shows as active, that is why. See Where do I find my assignment's end date?

2. Contact your staffing partner. Ask your recruiter to end the assignment with your last day worked. If they would rather we do it, they can email support@ascen.com from their work email confirming your last day. A phone call from them isn't enough, because we need the confirmation in writing.

3. Let us know. Email support@ascen.com with your full name, the client and staffing partner you worked through, and your last day, and say that your employment verification still shows you as employed. That way we can watch for your partner's confirmation.

4. Ask the requester to check again once we confirm your record is updated.

What to expect when your record is updated

• A separation notice. In some states, ending an assignment automatically sends you a separation notice. That is expected and does not stop you taking another assignment. See What a Notice of Separation means (and why it doesn't affect future assignments).

• Your last day comes from your partner. We use the last day your staffing partner confirms. If you disagree with it, tell us and your partner when you email.

Where to get help

Your staffing partner confirms when your assignment ended. Email support@ascen.com for your employment record, employment verification, pay and tax forms.