New Branch card: do I need to update direct deposit?

Last updated: November 11, 2026

Applies to: US workers whose pay goes to a Branch account (the Branch app and debit card). Branch is a US account, so workers paid in Canada or outside the US won't have it.

Summary: No: a replacement Branch card stays linked to the same Branch account, and Ascen pays your account using its account and routing numbers, not your card number, so your pay keeps arriving with nothing to update. You only need to update your direct deposit if Branch gives you a new account or routing number, and you do that yourself in the Ascen portal.

Why your card number doesn't matter to us

We send your pay to your Branch account using its account number and routing number. Your card number is a different number and is never used for direct deposit, so you don't need to send it to us. Your Branch account and routing numbers are shown in the Branch app.

If your card was lost or stolen

Lock the card in the Branch app and order a replacement there. Branch handles the card itself. See Branch Card.

If Branch gave you a new account or routing number

  1. Log in at app.ascen.com and go to Direct Deposit.

  2. Choose Update Bank Manually and enter the new account and routing numbers. You type each one twice.

  3. Enter the 6-digit code we email you. The change isn't saved until the code is accepted.

We can't take or change bank details over the phone, so make the change yourself in the portal. The change applies from the next payroll run. Once it is saved, we email you to confirm that your bank details changed; see Why did I get an email saying my bank was changed?. Full steps: How do I set up or change my direct deposit?.

Checking which account we pay

Your active direct deposit method is shown on the Direct Deposit page at app.ascen.com. If you're not sure it matches your Branch account, email support@ascen.com and we can confirm the last four digits of the account we have on file.

Where to get help

  • Ascen (support@ascen.com): where your pay goes, and a payment that didn't arrive.

  • Branch support (the Account tab in the Branch app): your card, the Branch app, and your Branch account and routing numbers.

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