I finished onboarding with Ascen. Why can't I book W-2 shifts in my app?

Last updated: October 6, 2026

Applies to: US W-2 employees who pick up shifts through a staffing Partner's gig or scheduling app and have completed onboarding with Ascen. If you enter your hours directly in the Ascen portal, you do not book shifts through an app and this does not apply to you.

Summary: Ascen onboarding is what makes you eligible to be employed on W-2 shifts, but the app decides which shifts you can see and book. When your Ascen onboarding is complete, the app is updated so it can open W-2 shifts to you. If Ascen shows you as complete and the app still says you are waiting, contact the app first. You can also email support@ascen.com and we will confirm your status and raise it with the app.

Why Ascen onboarding is needed for W-2 shifts

For W-2 shifts booked through the app, Ascen is your employer of record: we employ you, run payroll and pay you. Our onboarding (your employment paperwork, tax forms and pay details) has to be complete before you can work a W-2 shift. Once it is done, you are eligible for W-2 shifts with other offices on the app too, not just the first one. See What is an Employer of Record (EOR)?.

Check your Ascen onboarding first

  1. Sign in at app.ascen.com.

  2. Open your onboarding checklist and look for any step not marked complete.

  3. If a step is still open, finish it: that is what is holding you up. If a step is waiting on someone else, see How do I know when my onboarding is complete and I can start work?.

If every step shows complete, your onboarding is done on our side.

If Ascen shows complete but the app does not

Which shifts you can see and book is controlled in the app, and Ascen cannot see your shifts, offers or bookings there. When your onboarding is complete the app receives an update from us, but occasionally the app's record does not catch up. If that happens:

  1. Contact the app's support team, tell them your Ascen onboarding is complete, and ask them to check your status.

  2. If it is still not resolved, email support@ascen.com with your full name, the email on your Ascen account and the name of the app. We can confirm your status and raise it with the app directly.

Who to contact

  • The app (your staffing Partner): which shifts you can see and book, scheduling, cancellations, and your status in the app.

  • Ascen (support@ascen.com): your onboarding steps, whether your onboarding is complete, pay, tax forms, and account or sign-in problems.

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