My Authorized Representative never received the email. What should I do?

Last updated: August 2, 2026

Applies to: US employees (W-2).

Summary: If your authorized representative didn't get the Section 2 email, check their spam folder and confirm the email address you entered is correct — then have it resent or email support.

If the email with the Section 2 instructions hasn't arrived, work through these:

  1. Check spam/junk. Ask your representative to look in their spam or junk folder in case it was filtered.

  2. Confirm the email address. Make sure the email you entered for them is spelled correctly — a small typo means it went nowhere.

  3. Resend or fix it. If the address was wrong or it still hasn't come through, email support@ascen.com. We'll correct the address if needed and re-send the invitation (or reset the step so you can re-enter their details).

Official reference: Form I-9 (USCIS).

  • How do I change my I-9 Authorized Representative?

  • What does my Authorized Representative need to do in Section 2 of Form I-9?