How do I change my I-9 Authorized Representative?
Last updated: October 6, 2026
Applies to: US W-2 employees completing Form I-9 during onboarding. Independent contractors, Canadian T4 employees and international workers do not complete a Form I-9 and will not see this step.
Summary: You can change your authorized representative yourself in the Ascen app at any point until Section 2 of your Form I-9 has been completed. Your Form I-9 does not need to be reset. Email support@ascen.com only if the fields are locked or Section 2 is already done.
How to change your authorized representative
Log in at app.ascen.com. Your onboarding opens on the Form I9 Authorized Representative step.
Replace the first name, last name and email address with your new representative's details. Their phone number is optional.
Click Save. Once Ascen has approved your Section 1, the button reads Save and Resend.
You can do this even when the step says your Authorized Representative Form is under review. If the person you picked can no longer help, change them there and we will email the new person a link.
What happens after you save
The new representative receives an email from us with a secure link to complete Section 2. If Ascen is still reviewing your Section 1 and your previous representative had not started yet, the link goes out as soon as your Section 1 is approved.
If your previous representative had already started Section 2, nothing they entered is submitted. The new representative completes and signs Section 2 themselves, after reviewing your original documents with you in person or over video.
Your Section 1 answers stay as they are. You do not redo them.
Resending the link without changing anyone
After Ascen approves your Section 1, a Resend Their Link button appears next to the save button on the same step. Use it if your representative lost the email or cannot find it. See My Authorized Representative never received the email. What should I do?.
When you cannot change it yourself
Section 2 has already been completed. After your representative submits Section 2, the representative can no longer be changed, and the app tells you so. If something in a completed Section 2 is wrong, email support@ascen.com.
The fields are greyed out. This happens when your staffing Partner has arranged to act as your representative. If that arrangement is not working for you, email support@ascen.com.
You entered yourself. You cannot be your own representative. See I accidentally listed myself as my own Authorized Representative. What happens now?.
Who to contact
Form I-9, your authorized representative, and anything else about onboarding: Ascen at support@ascen.com.
Your start date or schedule while your Form I-9 is being completed: your staffing Partner.
Official reference: Form I-9 (USCIS).