My onboarding says Screening. What do I do?

Applies to: Workers whose onboarding includes a background check or drug screen. Not every assignment requires screening, so if your onboarding checklist has no screening step, this doesn't apply to you.

Summary: "Screening" means the background check for your assignment (and drug screen, if it needs one) is under way, and your part is done through an email invitation from our screening provider, not inside the Ascen portal. If you haven't completed that invitation, find the email; if you can't find it or the link has expired, email support@ascen.com and we will send you a new one.

Why there is nothing to click in Ascen

The screening step in your onboarding checklist shows the overall status of your check. The forms you fill in for the check itself are on the screening provider's site, which you reach from the invitation they email you. See Getting started: your onboarding checklist.

If you haven't completed the invitation yet

1. Find the email. Search the inbox of the email address on your Ascen account, including spam and junk, for an invitation from the screening provider about your background check.

2. Complete it. Open the link and fill in everything it asks for. The check doesn't start until you finish your part.

3. If the link has expired or you can't find the email, email support@ascen.com with your full name and the email address on your Ascen account, and ask us to resend your screening invitation. Invitation links expire if they aren't used, so complete the new one as soon as it arrives.

If your assignment also needs a drug screen, that comes as a separate invitation to visit a collection site. If it expired, see Your drug screen invitation expired or you cannot find a collection site.

If you already completed it

There is nothing more to do in Ascen while the check runs. Checks usually finish within a few days, and some take longer. Watch your email for any request from the screening provider and answer it quickly, because the check pauses until you do. See Why is the background check taking longer than expected?

If the result needs a closer look, you will be told by email. See Your background check returned a result that needs review: pre-adverse and adverse action explained.

Why you keep getting "Finish onboarding" emails

Onboarding reminders keep coming while any step is still open, including a screening invitation you haven't completed. They stop once your open steps are finished. See Why am I still getting onboarding reminder emails, and how to stop them.

Where to get help

Email support@ascen.com to resend a screening invitation, check what your screening is waiting on, or correct your details. Ask your staffing partner about your start date or schedule while the check finishes.