How can I log into the UHC Flexwork Portal?
Applies to: US W-2 employees enrolled in Ascen Workforce health benefits. Coverage through UnitedHealthcare FlexWork is a W-2 employee benefit, so independent contractors (1099) and international workers do not have a FlexWork account and will not see this step.
Summary: No login is mailed to you — you create your own UnitedHealthcare account at flexwork.uhc.com once your coverage is active and you know your Member ID. If you do not have your Member ID yet, email support@ascen.com and we will look it up for you.
When do I get my login?
There is no username and password sent out to you. You create the account yourself, and you can do it as soon as your coverage is active and you have your Member ID. Here is the sequence:
You enroll in benefits during onboarding, in the Ascen portal.
Your coverage starts after a 30-day waiting period from your hire date, as long as you are actively at work. Weekly coverages start the Sunday after you reach 30 days; monthly coverages start on the 1st of the following month.
UnitedHealthcare issues your Member ID once your coverage is active.
Your physical ID card is mailed to you — allow up to 14 days after your benefits become active.
You register at flexwork.uhc.com using your Member ID.
You do not have to wait for the card in the mail to register. See I do not have my Member ID yet below.
What you need before you register
Your UnitedHealthcare Member ID (shown on your ID card)
The Ascen Workforce, LLC Group Number:
7800000152 — if you have a MEC medical plan (Basic or Standard)
7800000153 — if you have the Edge Advantage MVP medical plan
How to create your account
Go to flexwork.uhc.com.
In the Members section, choose Create your account (also shown as Create HealthSafe ID). UnitedHealthcare member accounts are created with a HealthSafe ID.
Enter your Member ID and Group Number along with your personal details.
Choose your username and password and complete the identity verification steps.
Once you are signed in you can view claims, check your plan limit balances, find in-network providers, download a digital ID card, and update your profile.
A step-by-step PDF walkthrough is attached at the bottom of this article.
I do not have my Member ID yet
You do not need to wait for your card to arrive. Email support@ascen.com and the Ascen Support Team will look up your Member ID so you can finish setting up your account.
You can also ask Ascen support for an electronic copy of your ID card. It is sent as a password-protected file — the password is the last four digits of your SSN followed by your date of birth. For example, an SSN ending in 1234 and a birthday of May 14, 1988 gives 123405141988.
Note: ID cards are not issued for dental or vision plans. Your dental or vision provider can verify your coverage using your Social Security Number.
I forgot my password, or I cannot sign in
Use the account recovery option on the FlexWork sign-in screen to reset your HealthSafe ID username or password.
If that does not work — you are locked out, your record cannot be found, or you never finished registering — call UnitedHealthcare at 1-855-892-2401, Monday–Friday, 7:30 a.m. to 8:00 p.m. CT. Live chat will not help with a sign-in problem, because chat requires you to be signed in already.
Ascen cannot reset your UnitedHealthcare password. The account belongs to you and UnitedHealthcare, so sign-in and password problems have to be resolved with them. Ascen can help with your Member ID, your eligibility, and your enrollment.