What should I do if I can't find my paycheck deposit

Applies to: Workers paid in the United States and Canada. If you work outside the US or Canada, your pay is handled through your in-country process — follow the payment guidance from your in-country HR specialist rather than the steps below, or reach out to support@ascen.com if you're unsure who to contact.

If you cannot find a deposit for your paycheck, please first check if you have a paystub for this week. If you do not have a paystub, please ensure you entered or had someone enter timesheets for last week.

If you have a paystub, please use a desktop computer to check that your bank account has a deposit on either Thursday or Friday. The deposit usually shows as "Ascen", but depending on your bank it can sometimes appear under a different or related name — so check the amount and date against your paystub as well.

If you have not received a deposit in the last three days, please take a screenshot or photo of your transaction history and share it with the support team at support@ascen.com. We also ask that you check that your bank account information is correct.