Understanding Your Benefits: Insurance Cards, Member IDs, and Plan Information

Last updated: August 10, 2026

Applies To:

US W-2 Employees enrolled in Ascen Workforce benefits plans.

Summary:

This article addresses common questions about accessing benefits information, receiving insurance cards, understanding member IDs, and knowing who to contact for plan-specific questions after enrolling in Ascen Workforce benefits.

Overview:

When does coverage begin?

In general, benefits begin after a 30-day waiting period from your hire date, as long as you are actively at work. Weekly coverages start the Sunday after you reach 30 days; monthly coverages start on the 1st of the following month. To confirm your exact coverage start date, please log into the UnitedHealthcare FlexWork portal.

Will I receive a physical insurance card?

Physical benefits cards will be mailed to you and delivery may take up to 14 days after your benefits become active. While you wait for your physical card, you may download an electronic version of your temporary benefits card on the UnitedHealthcare FlexWork portal OR it can be sent to you via Dropbox — please contact Ascen HR support to request one. The document will be password protected; the password consists of the last four digits of your SSN followed by your date of birth (e.g., 123405141988).

Please note that benefits cards are not issued for Dental or Vision plans. Your dental and/or Vision provider can verify your coverage using your Social Security Number.

How do I access my benefits information and member ID online?

You can register and manage your benefits through the UnitedHealthcare FlexWork portal. To register, you will need your UHC Member ID and Group Number. The Group Number for Ascen Workforce, LLC is 7800000152 (if you have a MEC Medical Plan) or 7800000153 (if you have the Edge Advantage MVP Medical Plan). If you are having trouble registering or your record is not found, contact UHC directly using the information below.

You can also manage your benefit elections and enrollment through the Benefit Harbor portal:

Initial sign-in instructions for Benefit Harbor:

  • User ID: Your Social Security Number + 1031 (e.g., 123-45-6789 would be 1234567891031)

  • Password: Your Date of Birth in MMDDYYYY format

  • You will be prompted to change your password the first time you sign in.

If you receive a "User Not Found" error or are unable to log in, please contact Ascen HR support so a ticket can be opened with the benefits administrator to set up your profile.

Who do I contact for plan-specific questions?

For questions about coverage, claims, provider networks, ID cards, pharmacy, or how your medical, dental, vision, or supplemental plans work, contact UnitedHealthcare FlexWork directly:

For enrollment questions or changes to your benefit elections, please contact Ascen Workforce HR support directly at support.ascen.com or via the Ascen portal.

What benefits are available through Ascen Workforce?

All benefits (except 401(k)) are administered through UnitedHealthcare. Available benefit options include:

  • United Healthcare FlexWork medical plans (including MEC and MVP options)

  • Dental and vision plans

  • Supplemental Life and AD&D

  • Accident coverage

  • Critical illness coverage

  • Hospital indemnity protection

Eligibility for the United Healthcare FlexWork Edge Advantage MVP medical plan requires full-time status, defined as working 30 or more hours per week. You may also enroll eligible dependents, including a spouse, domestic partner, and child or children.

What if I am no longer an active employee?

Benefits eligibility requires active employment with Ascen Workforce. If your assignment has ended, you may no longer qualify for benefits coverage. Please contact Ascen HR support if you have questions about your eligibility status.