Can a family member ask about my pay or benefits?
Last updated: November 11, 2026
Applies to: Everyone who works or has worked through Ascen, and family members who contact Ascen on their behalf.
Summary: No: to protect your information, we discuss your pay, benefits and account only with you, not with a spouse or other family member, even one who is covered on your health plan. If you need something, contact us yourself at support@ascen.com or (857) 370-6142.
What we don't share with family members
Your pay, pay stubs, hours and tax forms.
Your benefits: what you enrolled in, coverage dates, and policy or member ID numbers.
Your sign-in, onboarding and account details.
This applies whether they call or email.
What happens if a family member contacts us
We won't discuss your account with them. We may email you directly so you can follow up with us yourself.
How to get the information yourself
Pay stubs and tax forms: sign in at app.ascen.com. See Where to find and view your paychecks and pay stubs.
Insurance member ID and plan details: see Understanding Your Benefits: Insurance Cards, Member IDs, and Plan Information and Who do I contact about my healthcare benefits? Once you have your details, you can share them with a family member on your plan.
Anything else: email support@ascen.com from the email address on your account, or call (857) 370-6142. On a call, we may ask you a few questions to confirm it's you.
If you are the family member
Ask the person who works through Ascen to contact us directly at support@ascen.com or (857) 370-6142. We can answer their questions once we are speaking with them.
If a lender, landlord or agency needs to verify their employment or income, see How to provide proof of employment or income.
Formal privacy requests
A request to access, correct or delete your personal information can be made by you or by an authorized agent acting for you. Send those to privacy@ascen.com rather than support. See Privacy Requests for what to include.
Where to get help
Ascen, at support@ascen.com or (857) 370-6142: pay, benefits, tax forms and your account.
Your staffing partner: your schedule and timesheets.