How do I delete my Ascen account and personal information?

Last updated: November 11, 2026

Applies to: Anyone who has an Ascen worker account, including people who started onboarding and then decided not to continue.

Summary: Email privacy@ascen.com from the email address on your Ascen account and ask for your account and personal information to be deleted. We stop your onboarding emails, pass the request to the team that carries out deletions, and tell you when it is done; some records, such as payroll and tax records, may have to be kept for a period set by law.

How to ask

  • Email privacy@ascen.com from the email address on your Ascen account. You can also send it to support@ascen.com and we will pass it on. Put the request in writing even if you have already called us.

  • Say that you want your account and personal information deleted, and include your full name and the staffing agency or app that invited you, if you know it.

  • We may ask you to confirm your identity before we act on the request.

What happens next

  • We close your account first, so onboarding reminders and other emails from us stop.

  • The deletion itself is carried out by the team that handles privacy requests. It isn't instant, and we tell you when it is finished.

  • Closing your account can end any assignment still open on it. If you are still working through Ascen, talk to your staffing partner before you ask.

Records we may have to keep

If you were paid through Ascen, or completed tax or employment forms with us (such as Form I-9), some of those records have to be kept for a period set by law, so they can't be deleted straight away. You can ask us which records are being kept and why.

If you only want the emails to stop

If you don't want to continue with an assignment but don't need your information deleted, tell your staffing partner or reply to the reminder email. The reminders stop when the assignment is ended. See Why am I still getting onboarding reminder emails, and how to stop them.

Your other privacy rights

You can also ask for a copy of your personal information, or ask us to correct it. See How Ascen protects your data (security overview). For copies of your pay stubs, tax forms or offer letter, see How do I get a copy of my employment records?.

Where to get help