Applies to: all Ascen workers — US W-2 employees, US 1099 independent contractors, and Canada T4 employees. If you are an International EOR employee working outside the US and Canada, your personal records, time and pay are handled by your in-country HR contact, so ask them instead.

Contact Us

Need help? We're here to point you in the right direction.

General Support

For questions about the Ascen platform, payroll, onboarding, timesheets, direct deposit, documents, or your account:

Email: support@ascen.com
Phone: (857) 370-6142

If you're not sure who to contact, start with support@ascen.com and we'll route your request to the right team.

Workers

For questions about your:

• Paycheck or payroll

• Timesheets

• Onboarding

• Direct deposit

• Tax or employment documents

• Ascen account or platform

Contact support@ascen.com.

For questions about your assignment, schedule, duties, rates, extensions, or assignment ending, contact the staffing partner or agency that placed you.

Privacy Requests

For requests related to accessing, correcting, or deleting your personal data:

Email: privacy@ascen.com
Phone: (844) 760-4934

Text messages from Ascen

We may text you from (917) 746-3827. Reminders about onboarding steps, timesheets, and pay can arrive from that number.

It is a sending number and not a support line, so a question texted back to it will not reach anyone. Email support@ascen.com or call (857) 370-6142 instead.

If a text asks you to do something and you are not sure it is genuine, you do not need to use the link in it. Log in at app.ascen.com to see anything really waiting on you, or forward the message to support@ascen.com and ask.

Still Not Sure?

Email support@ascen.com and we'll make sure your question reaches the right team.