How do I turn off Ascen email notifications?

Last updated: November 11, 2026

Applies to: Client and staffing partner users who log in to the Ascen portal. Workers can't switch off their Ascen emails, because those emails are about their own onboarding, timesheets and pay (see the section for workers below).

Summary: You can turn off many Ascen emails yourself: log in, click your profile at the bottom left, open Notifications and switch off the ones listed that you don't want. Each person has their own settings, so this changes only the emails sent to you, not your colleagues'.

Turn off the emails you don't need

  1. Log in at app.ascen.com.

  2. Click your profile at the bottom left and open Notifications.

  3. Switch off each email you don't want. They are grouped by topic, such as Assignments, Invoices, Payments and Timesheets, and you see only the ones that apply to your account. Emails that are not listed on this page can't be switched off there.

Once an email is off, you are no longer told about that event by email, so check that part of the portal yourself instead.

A colleague, or someone who has left, gets the emails

You can't change a colleague's settings, but they can switch off what they don't need on their own Notifications page. If they have left or can't log in, email support@ascen.com with their name and email address and which emails should stop.

A colleague still gets the Weekly Report or other partner emails

Staffing partners: some emails, such as the Weekly Report email and general partner communications from our team, are not platform notifications. They go to the users on your account who have the Owner role, so they can't be switched off on the Notifications page. To change who receives them, change who has the Owner role. An Owner can change a colleague's role on the Team page, but nobody can change their own role. See How do I add a user to my company's Ascen account? Or email support@ascen.com with who should and shouldn't have the Owner role, and we can change it.

Changing someone from Owner to another role, such as Manager, also changes what they can do in your account. For example, only an Owner can change other users' roles or deactivate users. Keep at least one Owner who should receive these emails, so they can share them with colleagues as needed.

Invoice emails and invoice reminders

To stop one kind of billing email for yourself, such as the email when an invoice is paid, switch it off on your Notifications page. Invoices themselves go to your billing contact and to any addresses copied on them. Being copied doesn't give an address a login, so a shared inbox that is only copied, such as an accounts payable inbox, has no Notifications page of its own. To add, remove or replace who receives your invoices, including when someone has left, see How do I change who receives our invoices? and How can I add emails to cc on invoice emails?

If an overdue reminder arrives for an invoice you have paid or that was credited, it may not have been closed on our side yet. Email accountsreceivable@ascen.com with the invoice number, and your payment details if you paid, and we will check it.

Staffing partners: some emails are set for your whole account or for one client rather than per person, such as whether a client gets invoice reminder emails. To change those, email support@ascen.com.

If you are a worker

Workers don't have a Notifications page.

Where to get help