Why did Ascen email me about a new login?

Last updated: November 10, 2026

Applies to: Everyone who signs in to Ascen: workers, staffing partners and clients. International employees who work outside the US and Canada don't have an Ascen login, so they won't get this email.

Summary: The "New login to your account" email is a security notice we send when your Ascen account is signed in to from a different location than before. If the sign-in was you, you don't need to do anything or reply; if it wasn't, reset your password at app.ascen.com right away and email support@ascen.com.

What the email shows

The email comes from support@ascen.com with the subject "New login to your account". It lists the time of the sign-in, an approximate location, the IP address, and the device, browser and operating system that were used.

How to tell if it was you

  • Check the time. It is shown in UTC (Coordinated Universal Time), not your local time, so convert it before you compare it with when you signed in.

  • Check the device and browser. If they match a phone, tablet or computer you use and you signed in around that time, it was you.

  • Don't rely on the city alone. Signing in on mobile data, on a different Wi-Fi network or through a VPN can make your own sign-in look like it came from another city or state.

If it was you

There is nothing to do. You don't need to reply to the email or let us know.

If it wasn't you

  1. Reset your password now. Go to app.ascen.com yourself and use Forgot password? on the sign-in page. Choose a password you don't use anywhere else. See How do I reset my password?

  2. Turn on two-factor authentication if it isn't already on, so a password alone is not enough to sign in. See How to log in, reset your password, and set up two-factor authentication.

  3. Look over your account. Check your profile and, if you are a worker, your direct deposit details, and note anything you didn't change.

  4. Email us. Write to support@ascen.com from the email address on your account. Say you got a new login alert for a sign-in you didn't make, give the time shown in the email, and list anything that changed.

If you can't sign in to reset your password, or the reset email doesn't arrive, see You cannot get into your Ascen account or it shows as inactive: what to check and email support@ascen.com.

Can I turn these emails off?

No. This is a security email, so it is sent even if you have turned off other Ascen email notifications.

Is the email really from Ascen?

The genuine email comes from support@ascen.com. If you are not sure about a message, don't use its links: open a browser, go to app.ascen.com and sign in yourself. See Emails, texts, and calls from Ascen.

Where to get help

Sign-in, password and account security questions are handled by Ascen, not your staffing partner. Email support@ascen.com.