Why does my assignment say a driving background check is required?

Applies to: Staffing partners who create and submit assignments in Ascen. Workers and clients do not submit assignments, so this does not apply to them.

Summary: If you see "Driving background check is required for driving assignments" when you try to submit an assignment, our automated review has read the job description as a role that involves driving, and a driving assignment cannot be submitted until a driving record check is ordered. If the role really involves driving, add the driving record check. If it does not, email support@ascen.com and we can correct the job so it is no longer treated as a driving role. Either way, do not delete the assignment and create it again.

Why you are seeing this message

The message is about the job description, not about your worker or their driving history. Our automated review reads the whole description, not a list of keywords, so there may be no single word to find. Wording about travelling between work sites during the working day is enough for a role to count as driving, even if it never says "drive".

If the role involves driving

If the worker will drive, or move between sites during their working day, our review read the role correctly. This is the case whether or not the worker uses their own car.

1. Make sure the driving record check is selected in the assignment's screenings, then submit again. If you cannot add it, email support@ascen.com and we will add it. See How do I add a screening for my worker, or fix one that was ordered by mistake?

2. Roles that involve driving also need a drug screen, so after you add the driving record check you may see a message that a drug screen is required. Add that screening too, then submit. If the message is still there after you add it, or the pending assignment will not let you go through its steps to submit, email support@ascen.com with the job and the worker's name and we can help submit it.

Driving is only supported as a small part of a role, and the assignment still needs our approval after you submit it.

If the role involves no driving

1. Email support@ascen.com with the job and the worker's name, and tell us the role involves no driving. Point out any wording, including in the list of requirements, that mentions driving or moving between locations. We can update the job so it is no longer treated as a driving role.

2. Once we confirm the job is fixed, go back to the same assignment, which still shows Pending (it is still with you and has not reached us yet), and submit it again. Do not delete it and create a new one, because a new assignment can bring the driving requirement back.

3. If the pending assignment still will not go through, tell us and we can submit it for you.

Avoiding it next time

• Say plainly what the role does not involve, for example "one location per shift" or "no driving duties". Only write this when it is true. Do not soften a description to get past review: if the role includes driving, it needs the driving record check.

• Reuse one job for each role instead of creating a new job for every assignment. Each new job is reviewed separately, so the same description can be flagged again.

For more on writing job descriptions that clear review, see Creating clients, jobs, and assignments: what's required and what can delay going live.

Where to get help

Email support@ascen.com with the job, the worker's name and the exact message you see.