Partner Support
Articles
- When your worker's assignment ends — final pay timing
- What emails do split partners receive? The same as a regular partner?
- How can I change who receives timesheet approval emails?
- Why can't I add a second assignment for a worker at a client with a different workweek?
- Which state should I put for getting a rate quote?
- Job risk guidelines — which roles Ascen can place
- When you receive distributions (funded partners)
- How Do I View Reports?
- Client billing settings explained — markup, overtime multipliers, and invoicing
- How do I end an assignment?
- Which countries does Ascen support (and which are excluded)?
- What is the responsibility of Ascen versus the staffing agency partner?
- How long do background checks and drug tests take?
- How to Request an Invoice Correction or Revision
- Emailing timesheets to us — where to send them and what happens next
- Partner reports: what's available and how to run them
- My assignment still says Pending — why hasn't Ascen approved it?
- Screening requirements for clinical healthcare assignments
- How long does it take for an assignment to be approved?
- How do I change the bill or pay rates for an assignment?
- Your worker's hours are approved — when do they get paid, and can a payment be expedited?
- My worker wants to be paid for required training time — how does that work?
- When do you invoice clients?
- Tracking background check progress — the timeline view
- My worker already started. How do I set an assignment start date in the past?
- How do I know when invoices are paid?
- Workers' comp codes (US) — choosing them and getting them approved
- An unemployment notice about your worker came to you or your client. What should you do?
- Your contractor's insurance documents were rejected — what we need and why
- Promoting a worker: should I end their current assignment first?
- How do I view Invoices?
- How do I use the pricing calculator?
- How commissions and commission reporting work
- Can a timesheet approver see pay and bill rates?
- How can I group certain invoices together for my client?
- How and when do clients sign the agreement in order to use the platform?
- My client is hiring my worker directly. What do I need to do?
- Job classifications and corp-to-corp — choosing how a worker is engaged
- How do I create an assignment?
- Who should I contact in the case of employee issues?
- I submitted a worker to the wrong assignment — how do I fix it?
- Are the distributions split between the split partners automatically or does the primary partner receive everything?
- A worker of yours has an incomplete onboarding step — what Partners need to do
- How do I pay a worker for hours the client shouldn't be billed for?
- What is the difference between a Contractor and an Assignment?
- Corp-to-corp: we can't pay the entity until its onboarding is complete
- Sharing assignment profit with a split partner
- What benefits can I tell candidates about?
- How do I request a certificate of insurance (COI) for a client?
- Can I run my own background checks/drug tests?
- Hours submitted in the wrong week — why overtime can’t be waived, and how we fix it
- Can I change the timesheet user or billing user for clients?
- Why your distribution might be delayed
- When invoices are generated for self-funded partners
- How do I add a user to my company's Ascen account?
- Why did my worker's assignment end on its own?
- How do I add a screening for my worker, or fix one that was ordered by mistake?
- How do you handle late invoices?
- Why every assignment needs a background check — and when your client’s own screening counts
- Adjustments — types (credit vs debit), what they apply to, and where to view
- Business verification (KYB) — what to have ready and how long approval takes
- Where can I add a purchase order to assignments or invoices?
- How can I add emails to cc on invoice emails?
- What is the meal break premium on my worker's pay?
- How do I reactivate assignments?
- How US holidays affect pay dates and our turnaround times
- How do I onboard contractors without entering a Client?
- How to invite and onboard a new contractor
- Emailing us a new assignment, promotion, or extension — what to include
- What do I do if I have a contractor that works at multiple clients?
- How do I add expenses?
- Your worker's time-off or sick-time request: what you can do and who approves it
- My contractor says they failed a drug test — what to check first
- Moving a worker between W-2 and independent contractor — what we need from you
- Why is my worker being asked to complete a training after they already started?
- Can I pay a shift differential or a second rate for the same worker?
- Why do you require personal information about representatives from my company (Know-your-business, KYB)?
- Can you stop a payment after we've approved the hours?
- Why can't I enter my worker's hours for a past week?
- Why can’t I add a worker when their email is already in use?
- Creating clients, jobs, and assignments — what's required and what can delay going live
- Why does a rate change mean my workers have new documents to sign?