Partner Support

Are the distributions split between the split partners automatically or does the primary partner receive everything?

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Can I change the timesheet user or billing user for clients?

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Can I run my own background checks/drug tests?

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How Do I View Reports?

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How and when do clients sign the agreement in order to use the platform?

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How can I add emails to cc on invoice emails?

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How can I change who receives timesheet approval emails?

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How can I group certain invoices together for my client?

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How do I add expenses?

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How do I change the bill or pay rates for an assignment?

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How do I know when invoices are paid?

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How do I onboard contractors without entering a Client?

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How do I reactivate assignments?

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How do I view Invoices?

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How do you handle late invoices?

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How long do background checks and drug tests take?

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How long does it take for an assignment to be approved?

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How to invite and onboard a new contractor

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Partner reports: what's available and how to run them

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Adjustments — types (credit vs debit), what they apply to, and where to view

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What do I do if I have a contractor that works at multiple clients?

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What emails do split partners receive? The same as a regular partner?

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What is the responsibility of Ascen versus the staffing agency partner?

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What is the difference between a Contractor and an Assignment?

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When do you invoice clients?

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When invoices are generated for self-funded partners

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When you receive distributions (funded partners)

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Where can I add a purchase order to assignments or invoices?

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Which state should I put for getting a rate quote?

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Who should I contact in the case of employee issues?

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Why do you require personal information about representatives from my company (Know-your-business, KYB)?

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How commissions and commission reporting work

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Sharing assignment profit with a split partner

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Which countries does Ascen support (and which are excluded)?

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Why your distribution might be delayed

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Tracking background check progress — the timeline view

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Creating clients, jobs, and assignments — what's required and what can delay going live

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Job classifications and corp-to-corp — choosing how a worker is engaged

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Workers' comp codes (US) — choosing them and getting them approved

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How do I create an assignment?

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How do I use the pricing calculator?

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Client billing settings explained — markup, overtime multipliers, and invoicing

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How to Request an Invoice Correction or Revision

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Screening requirements for clinical healthcare assignments

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Job risk guidelines — which roles Ascen can place

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A worker of yours has an incomplete onboarding step — what Partners need to do

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Hours submitted in the wrong week — why overtime can’t be waived, and how we fix it

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Emailing us a new assignment, promotion, or extension — what to include

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Why every assignment needs a background check — and when your client’s own screening counts

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Emailing timesheets to us — where to send them and what happens next

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Your worker's hours are approved — when do they get paid, and can a payment be expedited?

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Your contractor's insurance documents were rejected — what we need and why

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Moving a worker between W-2 and independent contractor — what we need from you

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Why did my worker's assignment end on its own?

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Business verification (KYB) — what to have ready and how long approval takes

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