How and when do clients sign the agreement in order to use the platform?

Last updated: August 21, 2026

Applies to: Partners (staffing agencies) setting up clients on the platform.

Summary: For funded partners, a signed contract with your client is still required before an assignment can be approved — but you handle it directly with your client: coordinate with them to sign the MSA between you and your client with Ascen's required funding vendor addendum. Ask your Customer Success Manager (CSM) or support@ascen.com for the current addendum. If you're self-funded, this funding requirement doesn't apply.

Clients don't sign anything in the platform

The required contract is now handled directly between you and your client, off-platform, so getting it in place is on you to coordinate.

Funded partners: the funding vendor addendum gates assignment approval

If Ascen funds your payroll (you're not self-funded), an assignment cannot be approved until there's a signed agreement between you and your client that includes Ascen's required funding vendor addendum. That addendum is what allows Ascen to fund and invoice against the assignment, so it's on the critical path to going live.

What you need to do:
1. Coordinate with your client to sign the MSA between you and your client, with Ascen's required funding vendor addendum attached.
2. Request the current addendum from your CSM or support@ascen.com — they'll send you the version to include.
3. Make sure your billing contact information is on file too — funded assignments also need this before they can be approved.

Until the signed agreement with the addendum is in place, assignment approval stays blocked.

Self-funded partners

If you're self-funded, you fund your own payroll and manage your own client relationship, so the funding vendor addendum requirement above doesn't apply. You contract with your client under your own paper.

If you need help

For the current funding vendor addendum — or if you're not sure what your client needs to sign — contact your CSM or email support@ascen.com and we'll help.