Who should I contact in the case of employee issues?

Last updated: September 21, 2026

Summary: For anything about the worker’s employment — pay, taxes, HR, leave, compliance, an injury, or their onboarding — contact Ascen at support@ascen.com or (857) 370-6142. Ascen is the employer of record, so these are ours to resolve. Anything about the work itself — schedule, duties, performance on site — sits with you and your client.

Employment issues — contact Ascen

We are the worker’s employer of record, so bring these to us rather than handling them yourself:

  • Pay, pay corrections, direct deposit, and deductions or garnishments

  • Taxes, tax forms, and withholding questions

  • HR and employment-law questions, including harassment or discrimination complaints

  • Leave, time off, and accommodation requests

  • Worker classification (W-2 vs independent contractor)

  • Onboarding, work authorization (I-9 / E-Verify), and background checks

  • Employment or income verification requests

  • Workers’ compensation and workplace injuries

  • Login and account problems

Email support@ascen.com or call (857) 370-6142. If you have a dedicated customer success manager you can loop them in as well, but support@ascen.com is the address that reaches the team who can action the request — use it so nothing waits on one person. For a workplace injury, report it immediately rather than waiting for a reply.

Work, schedule and performance — you and your client

These are not employment matters and we will not have the detail to answer them:

  • Shift times, scheduling, and where to report

  • Day-to-day duties and work direction

  • Conduct on site, and whether to keep the worker on the assignment

  • Timesheet entry and approval on your account, and availability for future assignments

You own the client relationship and your client directs the work, so start there. If a performance or conduct matter turns into an employment decision — ending the assignment, a formal warning, or anything you think carries legal risk — contact us before you act, so the employment side is handled correctly. See What is the responsibility of Ascen versus the staffing agency partner? for the full split.

If you are not sure

Email support@ascen.com and we will route it. A full list of numbers and specialist addresses is in Ascen contact numbers and support channels.

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