Why does a client's page show a blank screen?
Last updated: November 4, 2026
Applies to: Staffing Partner users who can see the client list in Ascen but get a blank page when they click a client. Workers and client users do not have this page, so this does not apply to them.
Summary: A blank page when you click a client almost always means your user role does not include opening client details. It is not a browser fault. The Finance and Timesheet Only roles can see your client list but cannot open a client. Ask an Owner on your company's Ascen account to change your role to one that can, such as Manager or Recruiter, or email support@ascen.com.
Why it happens
Every user on your company's Ascen account has exactly one role, and the role decides what you can see and do. Seeing the client list and opening a client's details are separate permissions:
See the client list: every Partner role.
Open a client's details: Owner, Manager, Recruiter, Recruiter + Payroll and Sourcer.
Finance and Timesheet Only: can see the list but cannot open a client, so clicking one shows a blank page.
Because the page is blocked by your role, trying another browser, clearing your cache or restarting your computer will not fix it.
How to fix it
Check your role. Open the Team page in your Ascen account. It lists each user and their role.
Ask an Owner on your account to change it. Only an Owner can change a user's role, from the Team page, and nobody can change their own role.
Pick a role that fits your work. Manager, Recruiter and Recruiter + Payroll can all open client details. Each role covers different tasks, so choose the narrowest one that still lets you do your job. How do I add a user to my company's Ascen account? describes what each role covers.
No Owner available? Email support@ascen.com with your name, your company and the role you need.
If your role already allows it
If your role is Owner, Manager, Recruiter, Recruiter + Payroll or Sourcer and a client's page is still blank, email support@ascen.com with the client's name, a screenshot of what you see and the browser you are using.
Where to get help
Email support@ascen.com for user access, roles and any other platform question.