How do I resend a timesheet approval reminder to my client?

Applies to: Staffing partner users who manage clients in the Ascen portal. Clients and workers can't send these reminders; if you are a worker whose hours are waiting, see What to do when your timesheet is stuck in "Awaiting Approval".

Summary: You can send the reminder yourself: open the client in your Ascen portal, click Actions, and choose Send Approval Reminder. Your client's timesheet approvers get the one-click approval email for the hours and expenses waiting on them, so you only need to email Ascen if the option isn't available to you.

How to send a reminder

1. Log in at app.ascen.com and open Clients.

2. Open the client whose approvals are waiting.

3. Click Actions on the right of the client page and choose Send Approval Reminder.

There is no need to forward old approval emails or ask your client to search for them. A fresh reminder is the quickest way to get the current hours in front of the right person.

What your client receives

The reminder goes to the timesheet approvers set up for that client. It is the same one-click approval email that Ascen sends them automatically during the week, covering the timesheets, and any expenses billed to the client, that are waiting for their approval. They can approve from the email or from their dashboard. See How do I approve timesheets?

Approval is what releases your worker's pay, so a reminder is most useful when hours are still waiting close to the approval deadline. See What is the timesheet approval deadline?

Check the approver first

A reminder only reaches the people listed as approvers. If your client tells you someone else approves now, or the approver's email address is misspelled, the reminder will go to the wrong place or not arrive. Update the approver first, then send the reminder. See How can I change who receives timesheet approval emails?

If you don't see Send Approval Reminder

The option depends on your user role. Owner, Admin, Manager and Recruiter users can send reminders; Finance and Time Sheet Only users can't. Ask an Owner or Admin on your account to send it, or email support@ascen.com with the client name and we will send it for you.

If your client still can't approve

• The approval link shows an error. See The approval link in your timesheet email didn't work: what to do.

• The approver can see some workers but not others. See I can't approve timesheets for some of my workers.

Once the hours are approved, see Your worker's hours are approved: when do they get paid, and can a payment be expedited?

Where to get help

Email support@ascen.com if you can't send the reminder, if an approver needs to change and you can't update it, or if your client reports that the approval email isn't arriving.