Ascen contact numbers and support channels

Last updated: October 28, 2026

Applies to: everyone: workers, staffing partners and clients.

Summary: Email support@ascen.com or call the support line at (857) 370-6142. The support team works Monday to Friday, 9 a.m. to 6 p.m. Eastern Time (ET). Email is the best channel for most questions because it gives the team a written record and lets you attach documents.

Support hours

  • Monday to Friday, 9 a.m. to 6 p.m. Eastern Time (ET).

  • Messages that arrive in the evening, overnight or at the weekend are picked up on the next business day.

  • Requests are handled in priority order. Anything stopping a worker from being paid or from finishing onboarding is handled first.

Email: support@ascen.com

Use support@ascen.com for the platform, payroll, onboarding, timesheets, tax forms, direct deposit and most day-to-day questions. To get an answer in one reply, include:

  • Your full name as it appears on your Ascen account, and the email you log in with.

  • Your staffing agency and, if you know it, the client or site you work at.

  • What you need, with the dates involved (for pay questions, the pay period).

  • Screenshots of any error message, copied word for word.

  • Any deadline you are working to.

Please send each question once. Sending the same question to several addresses, or emailing and calling about it, can create duplicate requests and slow the answer down.

Phone: (857) 370-6142

Call the support line if you prefer to talk something through. If the team needs to look into your account or make a change, they will log it and follow up with you.

Other Ascen inboxes

  • Separations (rehire questions after an assignment ends): separations@ascen.com or (857) 245-9113.

  • Privacy requests (access, correction or deletion of your data): privacy@ascen.com or toll-free (844) 760-4934. See Privacy Requests.

Questions that belong to your staffing agency

Your staffing agency (the agency that placed you) handles your assignment: your schedule, duties, rate, extensions and when the assignment ends. They also approve your timesheets with the client. For a full breakdown of who handles what, see Who to contact and when.

Text messages from Ascen

We may text you from (917) 746-3827. Reminders about onboarding steps, timesheets and pay can arrive from that number.

It is a sending number and not a support line, so a question texted back to it will not reach anyone. Email support@ascen.com or call (857) 370-6142 instead.

If a text asks you to do something and you are not sure it is genuine, you do not need to use the link in it. Log in at app.ascen.com to see anything really waiting on you, or forward the message to support@ascen.com and ask.

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Still not sure where to go? Email support@ascen.com and we will route your question to the right person.