How do I change who receives our invoices?

Last updated: October 6, 2026

Applies to: Clients who receive invoices from Ascen. If your invoices come from your staffing agency rather than from Ascen, ask your agency to change the recipients instead.

Summary: Email accountsreceivable@ascen.com with the addresses to add, remove, or replace, or reply to one of our invoice emails with the change. Your staffing agency can also update it for you. The change applies to invoices sent from then on.

What to send

Your company name as it appears on your invoices. An invoice number helps us find the right account quickly.
Each email address to add or remove.
Whether each address should be your main billing contact or copied on invoices.
If someone has left your company, who should replace them.

Main billing contact or a copy?

Main billing contact: the person who receives your invoices. This address is set up as a user on your company's account, so it needs to be an individual's email address, and it can only be the billing contact for one company.
Copies: anyone else who should always receive your invoices, such as a colleague or a shared accounts payable inbox. Any address works, and you can have several.

So if you want a shared inbox (for example, your AP team's address) to get every invoice, ask for it to be added as a copy.

When the change takes effect

The change applies to invoices sent after it is made. If you need an invoice that went to an old address, you can find all of your invoices, with their status and amount due, in your dashboard, or ask us for a copy.

Timesheet approval emails are separate

Changing who receives invoices does not change who approves timesheets. If approval emails are going to the wrong person, see You received a timesheet approval email that isn't yours and How can I change who receives timesheet approval emails?

Other billing requests

A list of your open invoices, for example for a month-end close: email accountsreceivable@ascen.com.
Ascen's W-9, remittance details, or vendor setup forms: see Requesting Ascen's W-9, remittance details, or vendor forms.
A charge you want to question: see How to dispute or question an invoice.

Who to contact

Ascen, accountsreceivable@ascen.com: invoice recipients, copies of invoices, open balances, and anything else about billing.
Your staffing agency: workers, assignments, and timesheet corrections before you approve.
Not sure? Email support@ascen.com.