Paying an invoice online with a bank account

Last updated: August 31, 2026

Classification: Public · Client Support · applies to clients and partners paying an Ascen invoice online · tags: Billing, Payments / AR · (policy: no)

Applies to: clients and partners paying an Ascen invoice from an invoice payment link or from your dashboard. Workers are never asked to pay an invoice — if you are a contractor or employee looking for your pay, see your paystub instead.

Summary: Open the payment link on your invoice and choose Pay With Bank. The first time, you are asked to add a bank account; after that we reuse the account you saved and just ask you to confirm. Online payment is available while the invoice is still open and billed in US dollars.

Paying from the invoice payment link

  1. Open the payment link included in the invoice email, or open the invoice from your dashboard.

  2. Check the Total Due shown at the top of the invoice.

  3. Click Pay With Bank.

  4. If you have a bank account saved already, you will be asked to confirm that you want to pay this invoice. Confirm, and the payment is submitted.

  5. If you do not have one saved, an Add Payment Method window opens. Enter your bank details, and the invoice is paid once the account is added.

You can also click Pay With Card, which opens a secure checkout page. A card processing fee is added on top of the invoice amount — see How do I pay invoices? for the full list of ways to pay, including ACH, wire, and check.

If you do not see the pay buttons

Pay With Bank and Pay With Card only appear when all of the following are true:

  • The invoice is still open — not already paid, not voided, and not already showing a payment in progress. The banner at the top of the invoice tells you which of these applies.

  • The invoice is billed in US dollars. Invoices billed in another currency are paid by wire or another arranged method rather than through this page.

  • The invoice is payable to Ascen. Some invoices are set up to be paid to your staffing Partner directly; those do not offer online payment here, and the remittance details on the invoice tell you where to send payment.

If you see "Please add a payment method to pay this invoice."

This means no bank account is saved on your account yet. Click Pay With Bank and add one, or add a bank account under Payment Methods in your dashboard and then pay the invoice again.

Only owners and administrators on your organization can add or change a payment method. If you do not see the option, ask an owner or admin on your account to add it.

If the bank account you enter is refused, see Why was my bank account rejected when I added a payment method? — the usual cause is entering the account printed on the invoice, which is where the money is going, rather than the account it should come from.

Who to contact

  • A specific invoice, a payment that did not go through, or an invoice stuck showing a payment in progress → accountsreceivable@ascen.com (or support@ascen.com).

  • A question about what is on the invoice → see How to dispute or question an invoice.

  • Timesheet entry or assignment scheduling → your staffing Partner.

Never send full bank account or routing numbers by email. The last four digits and the invoice number are enough for us to find the payment.

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