Who should I contact regarding billing/timesheet/vendor matters?

Summary: For billing, invoice, and vendor-payment matters, email accountsreceivable@ascen.com. For timesheets and workers, contact your staffing agency. Not sure? Email support@ascen.com.

• Billing, invoices, and vendor/payment matters — email accountsreceivable@ascen.com (incorrect charges, payment terms, remittance, payment confirmations).

• Workers and assignments — contact your staffing partner. They manage placements, schedules and who is on site.

  A timesheet that looks wrong — if you have not approved it yet, your staffing partner can correct it. Once a timesheet has been approved — or once it has been invoiced or paid — only Ascen can change it: email support@ascen.com with the worker, the date and what it should say.

• Anything else, or if you're not sure — email support@ascen.com.

For the full breakdown of who handles what, see Who to contact for support (billing, timesheets, workers).

Related

• Who to contact for support (billing, timesheets, workers)

• How do I pay invoices?

• How to dispute or question an invoice