How do I reset my password?

Last updated: August 21, 2026

Summary: If you've forgotten your password (or just want to change it), reset it from the login page. You'll get a secure link by email to set a new password — it takes about a minute. Save the new one in a password manager and bookmark the login page so you don't get locked out again.

Reset your password, step by step

  1. Go to the login page: app.ascen.com/login.

  2. Click Forgot Password? below the login fields.

  3. Enter the email address you use to log in and submit. (You can also go straight to the reset page: app.ascen.com/forgot_password)

  4. Check your email for a message with a password-reset link. If it's not there in a few minutes, check your spam/junk folder.

  5. Open the link and choose a new password.

  6. Log in with your new password.

What this does

Resetting sends a secure, time-limited link to your email so you can set a new password yourself — no one can see your old one. Once you set the new password, the old one stops working. If you didn't request a reset and get one of these emails, you can safely ignore it; if it keeps happening, let us know.

Tips so you don't get locked out again

  • Save your password in a password manager. Let your browser or a password manager (for example, the one built into Chrome, Safari, or Edge, or an app like 1Password or Bitwarden) store it. That way you don't have to remember it, and you can use a strong, unique password.

  • Bookmark the login page. Add app.ascen.com to your bookmarks or home screen so you can get back quickly — and so you always land on the real site.

  • Keep two-factor authentication (2FA) handy if you use it — have your phone or authenticator app available when you log in.

If a message says your account is locked: that happens after several failed sign-in attempts in a row. You can wait for the lock to lift on its own — the message tells you how long — or reset your password using the steps above, which unlocks the account straight away. The reset page will be titled Unlock Your Account.

Still can't get in?

If the reset email never arrives, the link has expired, or you're not sure which email you signed up with, email support@ascen.com and we'll help you regain access.

If you see an "Unauthorized" error: This usually means your reset link has expired or was already used. To fix it:

  1. Go back to the login page (app.ascen.com/login) and click Forgot Password? again to get a fresh link.

  2. Open the newest password reset email on the same device and browser where you'll complete the reset.

  3. Use that link only once — don’t reuse old reset links.

Related: How to log in, reset your password, and set up two-factor authentication — covers first-time sign-in from your invitation and setting up 2FA as well as password resets.