How to log in, reset your password, and set up two-factor authentication
Last updated: August 21, 2026
Everything you need to access your Ascen account — logging in from an invite, recovering a forgotten password, and setting up two-factor authentication (2FA).
Logging in for the first time
When your staffing Partner adds you to Ascen, you will receive an invitation email from the platform. The email contains a link that creates your account and takes you directly into the onboarding checklist.
After your account is created, you can sign in at any time at:
Enter the email address and password you set during account creation, then click Sign in.
Tip: Bookmark app.ascen.com — this is the correct address for all users (contractors, clients, and partners). If you have a link that says dashboard.ascen.com, please use app.ascen.com instead.
Resetting a forgotten password
Go to app.ascen.com.
Click Forgot Password? below the sign-in fields.
Enter the email address on your account and click Submit.
Check your inbox for a password-reset email from Ascen. Follow the link in the email to choose a new password.
Once your password is updated, return to app.ascen.com and sign in with your new password.
If you do not receive the reset email within a few minutes, check your spam or junk folder. If it still does not arrive, email support@ascen.com — login and account access are handled by Ascen, not your staffing Partner.
If your account is locked
After several failed sign-in attempts in a row, Ascen temporarily locks the account as a security measure. You will see a message saying the account is locked, how many minutes are left, and that you can reset your password instead of waiting.
You have two options:
Wait it out. The lock lifts by itself after a short period, and the message tells you how long is left.
Reset your password — this unlocks the account immediately. Use Forgot Password? on the sign-in page. The reset email will say your account is locked, and the page you land on is titled Unlock Your Account. As soon as you set a new password, you can sign in again.
If you request several reset emails quickly you may be asked to wait a few minutes before trying again. Still stuck? Email support@ascen.com.
Two-factor authentication (2FA)
Two-factor authentication adds a second step to sign-in — after you enter your password, you will be sent a verification code by text message. You enter the code to complete sign-in.
Is 2FA required for my account?
Partners and clients: 2FA is available and can be turned on in your account settings.
Contractors: 2FA is available to all workers.
How to turn on 2FA (if it is not already required)
Sign in at app.ascen.com.
Open Settings (look for your account name or profile icon, then select Settings).
Find the Two-Factor Authentication toggle and switch it on.
Make sure your mobile phone number is saved on your account — the verification code is sent by text.
Going forward, each time you sign in you will be asked for a code after entering your password.
Signing in when 2FA is active
Enter your email and password at app.ascen.com and click Sign in.
If 2FA is active on your account, you will be taken to a verification screen and a code will be texted to your phone.
Enter the code and click Submit. You will be signed in to your dashboard.
If you did not receive the code, click Send again to request a new one.
Codes expire after a short time. If a code stops working, click Send again to get a fresh one.
Common questions
I never received my invitation email.
Check your spam or junk folder first. If you still cannot find it, email support@ascen.com and we can confirm the email address on file and resend the invitation.
I got an error saying my account does not exist.
Make sure you are using the email address on file for your account. If you are unsure, contact Ascen at support@ascen.com.
I cannot reset my password — the reset email does not arrive.
Check your spam folder. If the email address you entered is not the one on your Ascen account, the reset will not be delivered. Email support@ascen.com to confirm which address is on your account, or to change it.
My 2FA code is not working.
Codes expire quickly. Click Send again on the verification screen to request a new code, then enter the latest one. If you no longer have access to the phone number on your account, email support@ascen.com.
Need more help?
Login, password, 2FA, and anything else about your Ascen account are handled by Ascen — email support@ascen.com.